Milieu Coordinator

Harboroaks; Wilmington (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Harboroaks is seeking a Milieu Supervisor to coordinate and supervise patient milieu staff during shifts, ensuring high-quality direct patient care and compliance with regulations.

The role involves supervising staffing, facilitating care plans, reviewing records, and guiding admissions, discharges, and transfers while prioritizing patient safety and a compassionate, professional approach.

Qualifications

• High school diploma or equivalent with 4+ years in a behavioral health environment.
• Associates degree in a human service field with 2+ years in a behavioral health environment.
• Two or more years' experience with the population of the facility preferred.

Responsibilities

• Monitor shift change activities to assign staff and adjust as necessary.
• Facilitate and monitor patient care and programming.
• Review medical records for timely documentation.
• Facilitate admission, discharge, and patient transfers.
• Review paperwork for timeliness and completion.
• Train and mentor direct care staff during shifts.
• Audit records to ensure regulatory compliance.
• Respond to concerns from patients, families, and guardians.
• Report to the Milieu Manager in a timely manner.
• Perform direct care duties as required.
• Maintain a positive, empathetic, and professional attitude toward customers; prioritize patient safety.

Skills

CPR certification

De-escalation

Regulatory compliance

Education

High school diploma or equivalent with 4+ years behavioral health experience

Associate's Degree in human services

Job description

Overview

PURPOSE STATEMENT:

Responsible for the coordination and supervision of patient milieu staff for all elements of direct patient care during work shift.

Responsibilities

ESSENTIAL FUNCTIONS:

• Monitor shift change activities to assign staff, review staffing for the units and adjusts as necessary.
• Facilitate and monitor patient care and programming.
• Review medical records for timely documentation as required.
• Facilitate the individual admission and discharge processes, as well as patient transfers.
• Review and monitor required paperwork for completion and timeliness requirements.

• Facilitate person-centered planning process with individuals to assess and develop plans based on their needs.
• Train and mentor direct care staff during the shift as necessary, or as assigned by the Milieu Manager.
• Audit individual records to ensure regulatory requirements are met. Report issues to supervisor as necessary regarding compliance.
• Respond to individual, family and guardians regarding concerns.
• Report pertinent information to the Milieu Manager in a timely manner.

• Perform direct care duties as required.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent with four or more years' experience in a behavioral health environment required; OR
• Associates Degree in a human service field with two or more years' experience in a behavioral health environment required.
• Two or more years' experience with the population of the facility preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

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