Midwest Field Customer Service Specialist - Travel

Amtraco, Inc.; Franksville (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Health Savings Account with companycon

6 paid vacation days annually

Life insurance (company-paid)

Paid service days for volunteering

401(k) with company match

Continuing education programs

Job summary

Amtraco, Inc. is seeking a motivated individual to deliver excellent service and build lasting customer relationships across Wisconsin, Illinois, Iowa, and Minnesota. The role involves maintaining inventories, processing orders, resolving inquiries, and providing ongoing support while representing the company on the road.

Compensation includes base pay, monthly commission, and quarterly bonuses, with a focus on performance-driven rewards and travel within the region.

Qualifications

• High school diploma required; associate's degree preferred.
• Minimum two years of related experience and/or training.
• Strong organizational and communication skills.
• Proficiency in office equipment and software (word processing, spreadsheets, database applications).
• Ability to read, analyze, and interpret general business documents.
• Willingness and ability to travel extensively within the designated region.

Responsibilities

• Conduct scheduled physical inventories for existing customers and obtain purchase orders to maintain optimal stock levels.
• Organize, label, and cycle inventory in customer storage areas.
• Respond to questions about products, pricing, availability, and product use within your authority and knowledge.
• Process incoming orders for your territory, up-selling when possible, and notifying the territory representative of key activities.
• Work closely with outside sales representatives to understand customer needs and prepare samples as needed.
• Investigate and help resolve product claims and complaints, recommending corrective actions as appropriate.
• Prepare and submit regular activity, sales volume, and expense reports.

Job description

Amtraco, Inc. is seeking a motivated individual to deliver excellent service and build lasting customer relationships across Wisconsin, Illinois, Iowa, and Minnesota. The role involves maintaining inventories, processing orders, resolving inquiries, and providing ongoing support while representing the company on the road.

Compensation includes base pay, monthly commission, and quarterly bonuses, with a focus on performance-driven rewards and travel within the region.