MIDWAY CS & MAT SUPV

Dassault Falcon Jet; Monroe (NC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

401k with match

Tuition reimbursement

Paid time off

Job summary

Midway is seeking a Customer Service and Materials Supervisor to lead the development and management of the customer service program and procurement strategy. You will oversee pricing analyses, estimates, quotes, and supplier negotiations while supervising department personnel and coordinating with cross-functional teams to meet customer satisfaction and inventory goals.

Under the General Manager, you will manage MRP activities, vendor relationships, and audits, with a focus on continuous

Qualifications

• 1+ years in a purchasing/procurement role, preferably aviation
• Proficient in cost analysis and procurement forecasting
• Knowledge of supply chain management principles
• Strong MS Office skills (Word, Excel, PowerPoint, Outlook)
• Strong analytical and problem-solving abilities
• Experience managing vendor and customer relationships
• Ability to collaborate across departments with a team-focused attitude
• Strong English written and verbal communication skills
• Excellent organizational skills, accuracy, attention to detail and urgency
• Supervisory experience including supervising a stockroom

Responsibilities

• Creates and analyzes pricing modules and recommends strategies aligned with sales goals
• Prepares and issues all customer estimates and quotes; determine requotes or discounts as needed
• Manages materials resource planning (MRP) to meet delivery timelines and budget goals
• Updates PO confirmations in Pentagon to ensure accuracy
• Collaborates with finance to meet inventory financial targets and cycle counts
• Engages suppliers to secure favorable prices and delivery schedules
• Establishes accountability with vendors through meetings or reports
• Builds strong relationships with external and internal customers to enhance experience
• Leads cross-functional collaboration to meet customer requirements
• Drives continuous improvement to reduce costs and improve turnaround times
• Coordinates audits related to customer service and procurement
• Maintains regular status reports for customers and colleagues
• Oversees duties related to vigilance and compliance requirements
• Monitors UPS Insight for work orders affected by shipments
• Operates within vendor contracts and manages the annual budget
• Trains and coaches direct reports with performance reviews
• Manages inventory sales and locator service subscriptions
• Ensures compliance with the Repair Station manual
• Develops departmental metrics and attends trade shows as needed
• Upholds company goals and supports cross-functional initiatives
• Provides support to other functions and units as needed

Skills

Pricing analysis

Procurement forecasting

ERP systems

Supply chain basics

MS Office

Vendor relationships

English communication

Supervisory experience

Team collaboration

Tools

Pentagon ERP

SAP ERP

Job description

Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us!

Why Join Us?

Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations.

Growth Opportunities: We support your professional development and offer opportunities for advancement.

Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation.

JOB SUMMARY:

Under the leadership of the General Manager, the Customer Service and Materials Supervisor interacts with customers, operations, finance and quality to strategically harmonize customer satisfaction together with operational inventory requirements. This role is responsible for the development and management of Midway’s customer service program, including pricing analysis and strategies, estimates, quotes and all procurement requirements. The CSMS is also responsible for the development and supervision of departmental personnel.

MINIMUM REQUIRED QUALIFICATIONS:

• 1+ years’ experience in a purchasing/procurement role, preferably in an aviation setting
• Proficiency in cost analysis and procurement forecasting, utilizing an ERP (Preferably Pentagon or SAP)
• Knowledge of supply chain management principles and best practices
• Strong computer proficiency that includes standard MS Office applications (Word, Excel, PowerPoint, Outlook)
• Strong analytical and problem-solving skills
• Experience managing vendor and customer relationships
• Ability to work collaboratively with cross-functional departments maintaining a team-focused attitude
• Strong English communication skills, both written and verbal
• Exceptional organizational skills, accuracy, attention to detail and sense of urgency
• Supervisory experience including supervising a stockroom

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Creates and analyzes pricing modules, and advises and implements recommendations to ensure consistency with sales strategies and business objectives
• Calculates, prepares and issues all customer estimates and quotes, and determines when requotes or discounts are necessary
• Manages materials resource planning (MRP) within levels adequate to ensure deliveries meet customer timelines and quote parameters, while maintaining financial inventory goals
• Manages and updates PO confirmation dates in Pentagon to ensure accurate information
• Works with controller to manage inventory financial goals, cycle counts, return to vendor parts and scrapped parts
• Works with suppliers and vendors to acquire most advantageous prices and delivery schedules, consistently ensuring best value for Midway
• Develops and maintains a protocol to hold vendors accountable for their provided delivery schedule, through regular meetings or reports
• Establishes and promotes effective relationships with external and internal customers that fosters company culture, and maximizes customer experience
• Leads collaboration with customer and cross functional internal departments regarding all customer requirements and correspondence
• Investigates and implements continuous improvement strategies, focusing on reducing costs and improving turn-around time
• Responsible for coordinating and complying with internal and external audits related to customer service and procurement
• Maintains and issues regular status reports for customers and colleagues
• Manages Duty of Vigilance and Sapin II requirements
• Monitors UPS Insight to advise of work orders impacted by upcoming shipments
• Understands and operates within vendor contract parameters
• Manages annual budget
• Responsible for training and coaching of all direct reports to include professional development and performance reviews
• Manages inventory sales (i.e., on ILS) and inventory locator service subscriptions
• Maintains compliance with Midway’s Repair Station manual
• Develops and manages departmental metrics
• Attends trade shows and customer meetings as necessary
• Conducts oneself and provides supervision and leadership that supports company goals, initiatives and culture
• Provides support and assistance to other functions and operating units of Midway, as directed

Compensation and Benefits

The compensation for this position typically falls between $75,000 and $85,000 per year. This position is not eligible for overtime.

Note: the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.