Middle Market Client Experience Lead

Cigna Healthcare; Houston (TX); Híbrido; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Cigna Healthcare, a division of The Cigna Group, is seeking a Client Experience Consultant to partner with Middle Market Strategic Account Executives to drive retention and growth by helping clients optimize value from Cigna Healthcare's products and services. They will execute and coordinate activities supporting client operational, health & wellness, and service needs.

The role requires understanding client needs, maintaining trusted partner relationships with Client Managers, and leveraging

Formación

• Bachelor’s degree preferred.
• 2+ years of experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
• Knowledge of Cigna Healthcare funding options, benefits structure, and platforms are preferred.
• Proven ability to manage through systems and influence both external clients/brokers and internal matrix partners.
• Salesforce & KnowledgeXchange experience preferred.
• Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.
• Strong oral and written communication skills required.
• Strong presentation skills required.
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
• If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license
• Must reside in local market and have ability to regularly commute to local Cigna office 3 days per week.

Responsabilidades

• Partner with Middle Market Client Managers to drive retention and growth.
• Develop/Maintain a ‘Trusted Partner’ relationship with Client Managers
• Fully understand client needs and execute actions addressing issues (in conjunction with internal partners)
• Maintain in-depth knowledge of Cigna Healthcare products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
• Effectively leverage Expert Advisors to deliver on client expectations
• Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation.

Conocimientos

Communication skills

Oral communication

Written communication

Presentation skills

Microsoft Office

Educación

Bachelor's degree

Herramientas

Salesforce

KnowledgeXchange

Descripción del empleo

Cigna Healthcare, a division of The Cigna Group, is seeking a Client Experience Consultant to partner with Middle Market Strategic Account Executives to drive retention and growth by helping clients optimize value from Cigna Healthcare's products and services. They will execute and coordinate activities supporting client operational, health & wellness, and service needs.

The role requires understanding client needs, maintaining trusted partner relationships with Client Managers, and leveraging