Epic IAM & Security Analyst (L3) - Hybrid In Plano, TX

NTT America, Inc.; Plano (TX); Hybrid; USD 99,000 - 124,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/Healthcare Flexible Spending

Life Insurance

AD&D Insurance

Short-term Disability

Long-term Disability

Paid Time Off

Employee Assistance Program

401k with Company Match

Voluntary or Legally-required Benefits

Job summary

NTT DATA seeks an Epic IAM & Security Analyst (L3) for a hybrid role in Plano, TX. You will administer Epic access controls, troubleshoot identity issues, and support HIPAA compliance while collaborating with IAM, Cybersecurity, and infrastructure teams to deliver secure access solutions.

The role requires experience with Epic security models, AD/Entra ID, SSO, MFA, and PAM concepts, plus serviceNow and scripting basics. Starting salary aligns with market ranges for U.S.-based roles.

Qualifications

• 3+ years of experience in Identity & Access Management, Security Administration, Healthcare IT, or related technical support roles.
• 2+ years of experience supporting Epic Security and Access Management.
• Experience with Epic Security (Roles, Profiles, Security Classes, Access Controls).
• Experience with Microsoft Active Directory and Entra ID.
• Experience with SSO, SAML, OAuth/OIDC, MFA, and Federation Services.
• Experience with IAM/IGA platforms such as SailPoint or Saviynt.
• Experience with ServiceNow workflows and ticket management.
• Experience supporting user provisioning and access-management processes.
• Strong troubleshooting and analytical skills.
• Basic scripting or automation using PowerShell or REST APIs.
• Understanding of security and compliance requirements in healthcare.

Responsibilities

• Support Epic security models, access roles, profiles, security classes, and user access controls.
• Troubleshoot user access, authentication, authorization, and account issues.
• Assist with privileged access management and access governance.
• Perform periodic access reviews and support audit requests.
• Help implement least-privilege and separation-of-duties controls.
• Support integrations between Epic and enterprise IAM platforms (Active Directory, Entra ID, SailPoint, Saviynt, ServiceNow, MFA, SSO).
• Troubleshoot SSO, SAML, OAuth/OIDC, MFA, and federation-related issues.
• Diagnose authentication failures and resolve access problems.
• Support automated access-management workflows.
• Assist in supporting integrations between Epic and enterprise applications.
• Troubleshoot API, HL7, and FHIR integration issues.
• Collaborate with teams to resolve interface-related incidents.
• Investigate and resolve security and access-related incidents.
• Participate in RCA activities and implement corrective actions.
• Support HIPAA, audit and compliance activities.

Skills

Epic Security

IAM / IGA

Active Directory

Entra ID

SSO

SAML

OAuth / OIDC

MFA

Federation

SailPoint

Saviynt

ServiceNow

Provisioning

PowerShell

REST APIs

Healthcare compliance

Tools

SailPoint

Saviynt

ServiceNow

Active Directory

Job description

Req ID: 388023

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Epic IAM & Security Analyst (L3) - Hybrid In Plano, TX to join our team in Texas, Texas (US-TX), United States (US).

This is a hybrid role based in Plano, Texas , with regular onsite presence required at the NTT DATA Headquarters for team collaboration, project planning, stakeholder engagement, and key operational activities. The role combines remote work with in-office participation to support effective cross-functional partnership and platform delivery.

Position Summary

We are seeking an Epic IAM & Security Analyst (L3) to support Epic security, identity and access management (IAM), authentication, and integration activities. This role is responsible for administering Epic access controls, troubleshooting security and identity issues, supporting compliance initiatives, and assisting with the delivery of secure access solutions across the Epic environment.

The ideal candidate will collaborate with Epic application teams, IAM, Cybersecurity, Infrastructure, and business stakeholders to maintain secure, compliant, and efficient access management processes.

Key Responsibilities

Epic Security & Access Management

• Support and maintain Epic security models, access roles, profiles, security classes, and user access controls.

• Troubleshoot user access, authentication, authorization, and account-related issues.

• Assist with privileged access management and access governance activities.

• Perform periodic access reviews and support audit requests.

• Help implement least-privilege and segregation-of-duties controls.

Identity & Access Management (IAM)

• Support integrations between Epic and enterprise IAM platforms including Active Directory, Entra ID, SailPoint, Saviynt, ServiceNow, MFA, and SSO solutions.

• Assist with Joiner-Mover-Leaver (JML) lifecycle processes.

• Troubleshoot user provisioning, deprovisioning, and identity synchronization issues.

• Support automated access-management workflows.

Authentication & Single Sign-On

• Troubleshoot SSO, SAML, OAuth/OIDC, MFA, and federation-related issues.

• Diagnose authentication failures and assist with resolving access problems.

• Support certificate management and identity-related configuration updates.

Epic Integrations & Interoperability

• Assist in supporting integrations between Epic and enterprise applications.

• Troubleshoot API, web service, HL7, and FHIR integration issues.

• Work with application and infrastructure teams to resolve interface-related incidents.

Incident & Problem Management

• Investigate and resolve application, security, and access-related incidents.

• Participate in RCA activities and support implementation of corrective actions.

• Escalate complex issues to senior engineers and SMEs when required.

• Provide support and guidance to L1 and L2 support teams.

Compliance & Operational Support

• Support HIPAA, audit, and compliance activities.

• Assist with documentation, access certifications, and audit evidence collection.

• Participate in process improvement and automation initiatives.

• Support operational reporting and access governance activities.

Required Qualifications

• 3+ years of experience in Identity & Access Management, Security Administration, Healthcare IT, or related technical support roles.

• 2+ years of experience supporting Epic Security and Access Management.

• Experience with:

• Epic Security (Roles, Profiles, Security Classes, Access Controls)

• Microsoft Active Directory and Entra ID

• SSO, SAML, OAuth/OIDC, MFA, and Federation Services

• IAM/IGA platforms such as SailPoint or Saviynt

• ServiceNow workflows and ticket management

• Experience supporting user provisioning and access-management processes.

• Strong troubleshooting and analytical skills.

• Basic scripting or automation experience using PowerShell or REST APIs.

• Understanding of security and compliance requirements within healthcare environments.

Preferred Skills

• Epic Security Certification or progress toward certification.

• Experience supporting Epic application security in a healthcare environment.

• Familiarity with HL7, FHIR, APIs, and healthcare interoperability concepts.

• Exposure to Privileged Access Management (PAM) solutions.

• Knowledge of Microsoft Entra ID Conditional Access and MFA.

• Experience working with identity governance and access review processes.

• Strong communication, documentation, and stakeholder collaboration skills.

• Ability to manage multiple priorities in a fast-paced support environment.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role will depend on the location of the successful candidate.

For candidates in either of these locations, the starting pay range is $99,240- $124,050. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .