Mid/Sr. IT Support

PGM TEK, Inc.; New York (NY); Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

PGMTEK, Inc. in New York seeks an IT Support Specialist to manage day-to-day IT operations, provide user support, and maintain the branch IT environment under the Head of IT. Flex hours including nights and weekends may be required.

Ideal candidates hold a Bachelor's degree with knowledge of ITIL practices, Windows/Linux servers, and networking. Mandarin language skills are highly desirable for Head Office communication.

Formación

• Bachelor's degree from a four-year college or university or equivalent experience.
• Knowledge of computer operating systems and Microsoft applications.
• Mandarin language proficiency is highly desirable.

Responsabilidades

• Manage day-to-day IT operations and user support for the office.
• Maintain hardware/software inventory and runbooks; update configurations.
• Support patching, change management, and scheduled maintenance activities.
• Collaborate with IT teams on incident response and security tasks.
• Communicate with Head Office in Mandarin for troubleshooting.

Conocimientos

IT operations knowledge

ITIL practices

Networking concepts

Analytical & troubleshooting

Mandarin language ability

Educación

Bachelor's degree

Herramientas

Windows

Linux

MS applications

Descripción del empleo

New York, United States

Welcome to PGMTEK, Inc where we help candidates find the opportunities that best match with their career goals.

Job Description

OB DESCRIPTION

Job Title: IT Support Specialist

Department: Information Technology

Classification: Non-Exempt

Reports to: Head of IT

Summary/Objective: Under the direction of the Head Of IT, takes complete responsibility for the day to day operations, user support and branch/office IT environment. Must be prepared to work a flexible schedule including nights and weekends.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Perform duties and day-to-day operations and shifts may including evening and night hours.
• 2. On-call duties may be assigned for incident response outside of scheduled shifts.
• 3. Maintain accurate and up-to-date computer hardware and software inventory control and update configuration information.
• 4. Follow operational procedure to conduct regular health checks and reports.
• 5. Work with internal teams to resolve recurring technical issues and improve operational workflows.
• 6. Maintain and update standard operating procedures and system runbooks.
• 7. Support patching, change management, and scheduled maintenance activities.
• 8. Assist with disaster recovery tests and business continuity planning exercises.
• 9. Contribute to compliance, audit, and security tasks by generating logs and documentation when required.
• 10. Collaborate with application support, infrastructure, and cybersecurity teams for seamless operations.
• 11. Able to communicate with the Head Office in Chinese to conduct troubleshooting and ITIL procedure with Head Office.

In order to perform the job successfully, an individual should demonstrate the following competencies:

• 1. Knowledge and experience in general banking IT operations, technical support, and/or infrastructure monitoring.
• 2. Familiarity with ITIL practices for incident, problem, and change management.
• 3. Basic understanding of Windows/Linux servers, networking concepts,
• 4. Strong analytical, troubleshooting, and communication skills.

Required Education and Experience:

Bachelor's degree (B. A. or B. S.) from four-year college or university or equivalent combination of education and work experience.

Additional Qualifications: Knowledge of Computer Operating Systems, Windows, Microsoft applications.

Language/Communication Skills: Proficiency in Mandarin highly desirable.

Requirements

JOB DESCRIPTION

Job Title: IT Support Specialist

Department: Information Technology

Classification: Non-Exempt

Reports to: Head of IT

Summary/Objective: Under the direction of the Head Of IT, takes complete responsibility for the dayto-day operations, user support and branch/office IT environment. Must be prepared to work a flexible schedule including nights and weekends.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Perform duties and day-to-day operations and shifts may including evening and night hours.
• 2. On-call duties may be assigned for incident response outside of scheduled shifts.
• 3. Maintain accurate and up-to-date computer hardware and software inventory control and update configuration information.
• 4. Follow operational procedure to conduct regular health checks and reports.
• 5. Work with internal teams to resolve recurring technical issues and improve operational workflows.
• 6. Maintain and update standard operating procedures and system runbooks.
• 7. Support patching, change management, and scheduled maintenance activities.
• 8. Assist with disaster recovery tests and business continuity planning exercises.
• 9. Contribute to compliance, audit, and security tasks by generating logs and documentation when required.
• 10. Collaborate with application support, infrastructure, and cybersecurity teams for seamless operations.
• 11. Able to communicate with the Head Office in Chinese to conduct troubleshooting and ITIL procedure with Head Office.

In order to perform the job successfully, an individual should demonstrate the following competencies:

• 1. Knowledge and experience in general banking IT operations, technical support, and/or infrastructure monitoring.
• 2. Familiarity with ITIL practices for incident, problem, and change management.
• 3. Basic understanding of Windows/Linux servers, networking concepts,
• 4. Strong analytical, troubleshooting, and communication skills.

Required Education and Experience:

Bachelor's degree (B. A. or B. S.) from four-year college or university or equivalent combination of education and work experience.

Additional Qualifications: Knowledge of Computer Operating Systems, Windows, Microsoft applications.

Language/Communication Skills: Proficiency in Mandarin highly desirable.