Mid-Market Customer Success Manager

Bridgestone US; United States; Remote; USD 50,000 - 60,000; Full time

Job summary

A leading company in fleet management is seeking a Mid-Market Customer Success Manager to build relationships and manage enterprise accounts. This fully remote role offers a salary range of $50,000-$60,000 and emphasizes communication and organizational skills. Join a dynamic team focused on customer-driven innovation and support.

Benefits

Growth Opportunities

Work/Life Balance

Diverse, Inclusive Team

Qualifications

• At least 2 years of B2B account management experience.
• Excellent communication skills, both verbal and written.

Responsibilities

• Maintain client relationships through disciplined account planning.
• Handle customer complaints by investigating problems and providing solutions.
• Drive strategic add-on sales and renewals with enterprise customers.

Skills

Communication

Organizational Skills

Education

Bachelor's Degree

Tools

Salesforce

Job description

Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. With vehicle GPS fleet tracking, safety camera solutions, driver safety, and vehicle diagnostics for small business and enterprise fleets, our fleet management system helps fleet managers and drivers make smarter decisions regarding vehicle maintenance, cost savings, and safety.

We are a team of builders and doers, establishing a dynamic marketing team and strategy to deliver exceptional results for our customers and sales partners. Our team is dedicated to customer-driven innovation, data-based decision making, and continuous learning through experimentation. As part of Bridgestone, the opportunities are vast across the company's diverse portfolio. If this environment aligns with your career aspirations, we encourage you to explore our job opportunities.

Job Category

Position Summary

Azuga Company Overview

Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. With vehicle GPS fleet tracking, safety camera solutions, driver safety, and vehicle diagnostics for small business and enterprise fleets, our fleet management system helps fleet managers and drivers make smarter decisions regarding vehicle maintenance, cost savings, and safety.

We are a team of builders and doers, establishing a dynamic marketing team and strategy to deliver exceptional results for our customers and sales partners. Our team is dedicated to customer-driven innovation, data-based decision making, and continuous learning through experimentation. As part of Bridgestone, the opportunities are vast across the company's diverse portfolio. If this environment aligns with your career aspirations, we encourage you to explore our job opportunities.

Job Category

Sales, Marketing & Product Management

Position Summary

We’re currently seeking a Mid-Market Customer Success Manager to join our team remotely. This role involves building relationships and proactively managing all aspects of assigned enterprise accounts. Responsibilities include resolving client issues promptly, escalating as necessary, and proactively identifying risks to reduce churn. This is a fully remote position, open to candidates anywhere in the US. The salary range is approximately $50,000-$60,000.

Responsibilities

• Maintain client relationships through disciplined account planning to enhance satisfaction and increase account penetration.
• Handle customer complaints by investigating problems and providing solutions.
• Develop a thorough understanding of our solutions and their benefits for customers.
• Collaborate with cross-functional teams to improve support quality and efficiency.
• Drive strategic add-on sales and renewals with enterprise customers.
• Build trusted advisor relationships with assigned accounts.

Minimum Qualifications

• Bachelor's degree preferred, but not mandatory.
• At least 2 years of B2B account management experience.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Experience with CRM software, preferably Salesforce.

What We Offer

At Bridgestone, we foster co-creation and empower you to be creative and curious, making mobility safer, more efficient, and sustainable. We value every team member as part of our mission to “Serve Society with Superior Quality.” Benefits include a supportive onboarding, growth opportunities, CSR activities, a global work environment, work/life balance, and a diverse, inclusive team.

Bridgestone is an Equal Employment Opportunity employer. We consider all individuals regardless of age, race, gender, sexual orientation, disability, veteran status, or other protected characteristics.

Employment Eligibility

If hired, a Form I-9 must be completed. Sponsorship or temporary work authorization may disqualify candidates.