Customer Success Manager, Mid-Market, Levelset

Freddie Mac; New Orleans (LA); Remote; USD 58,000 - 81,000; Full time

Job summary

A leading company in construction management software is seeking a Customer Success Manager to foster relationships with upmarket clients. This role involves onboarding, strategic reviews, and collaboration with teams to drive customer success. The ideal candidate will have a strong background in customer-facing roles and a passion for revenue growth, along with flexibility in work location.

Benefits

Equity compensation

Generous paid time off

Healthcare coverage

Career enrichment programs

Flexible remote work option

Qualifications

• 3+ years in Customer Success Manager or Account Manager role, preferably in SaaS.
• Ability to communicate with C-Suite executives.

Responsibilities

• Build relationships with upmarket customers.
• Manage customer onboarding and success plans.
• Identify risks and growth opportunities.

Skills

Communication

Empathy

Multitasking

Job description

Employer Industry: Construction Management Software

Why consider this job opportunity:
- Base pay range of $58,666 - $80,665 plus commission, with estimated on-target earnings of $73,332 - $100,832
- Eligible for equity compensation
- Generous paid time off and healthcare coverage
- Opportunities for career enrichment and development programs
- Dynamic and inclusive work culture that encourages innovation and ownership
- Flexible remote work option based in Austin, TX or New Orleans, LA

What to Expect (Job Responsibilities):
- Build strong relationships with upmarket customers and guide them through their Payment Hero journey
- Coordinate and lead strategic business reviews with large organizational teams
- Manage customer onboarding and ongoing success plans to achieve business outcomes
- Collaborate with various teams to support customer goals and create clarity in communication
- Proactively identify risks and growth opportunities within the customer portfolio

What is Required (Qualifications):
- 3+ years of experience in a Customer Success Manager, Account Manager, or similar customer-facing role, preferably in a SaaS environment
- Ability to communicate effectively with all levels of large organizations, especially with C-Suite executives
- Strong empathy for customers and a passion for revenue growth
- Demonstrated resourcefulness and ability to multitask and prioritize competing needs
- Quick understanding of technology solutions and industry challenges in construction

How to Stand Out (Preferred Qualifications):
- Experience working with larger upmarket customers
- Innovative and resourceful mindset with a genuine curiosity about customers' businesses
- Goal-oriented and adaptable to change

#ConstructionManagement #CustomerSuccess #SaaS #CareerOpportunity #RemoteWork

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