Mid-Market CSM: Drive Onboarding, Adoption & Renewal

Almaz Capital; San Francisco (CA); Hybrid; USD 97,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive healthcare coverage

Unlimited and flexible vacation policy

Generous paid parental leave

Monthly self-care days

Fitness and wellness resources

Education assistance for training

Job summary

Almaz Capital is looking for a Customer Success Manager to enhance mid-market customer engagement with Hover’s products. The role involves leading customer onboarding, managing a scaled book of customers, and collaborating cross-functionally to ensure customer success.

Preferred candidates will have over 3 years in Customer Success or similar roles, with strong communication and onboarding skills. Competitive compensation includes salary and equity within the range of $97,000 to $120,000 annually.

Qualifications

• 3+ years of Customer Success or Account Management experience.
• Experience managing customers through the full lifecycle.
• Strong written and verbal communication skills.

Responsibilities

• Lead onboarding for new customers, including training and integration setup.
• Provide proactive lifecycle support for a large book of accounts.
• Collaborate with internal teams to share customer feedback.

Skills

Customer Success Management

Onboarding Skills

Communication Skills

Data Analysis

Tools

CRM Software

Customer Success Tools

Job description

Almaz Capital is looking for a Customer Success Manager to enhance mid-market customer engagement with Hover’s products. The role involves leading customer onboarding, managing a scaled book of customers, and collaborating cross-functionally to ensure customer success.

Preferred candidates will have over 3 years in Customer Success or similar roles, with strong communication and onboarding skills. Competitive compensation includes salary and equity within the range of $97,000 to $120,000 annually.