Mid-Market Client Relationship Manager - Remote

Voya Financial, Inc.; Mobile (AL); Remote; USD 100,000 - 157,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employer retirement plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a Client Relationship Manager (CRM) to deliver exceptional service across defined contribution plans.

This individual contributor role focuses on building trust-based relationships with client executives, Treasury, HR, benefits, and brokers, while aligning plan design and investments with client needs. The position supports remote work across the United States, with travel 35–50% and nationwide coverage.

Qualifications

• 6+ years of client service relationship management for defined contribution plans.
• State insurance license must be obtained within 60 days of hire.
• Strong understanding of 401(k) plans and investment background.
• Travel – 35–50%; Locations – Nationwide; work-from-home capable.

Responsibilities

• Relationship management with client stakeholders including executives, HR, and brokers.
• Retains clients, manages RFIs/RFPs and contract negotiations.
• Coordinates internal resources for client enhancements and manages implementation dates.
• Identifies growth opportunities and participates in RFP responses for new 401(k) business.

Skills

Relationship management

Plan design & investments

Negotiation & contracting

Cross-functional collaboration

Presentation skills

Communication skills

Education

Bachelor’s Degree or equivalent

Tools

FINRA Series 6/7/63 licensing

Job description

Voya Financial, Inc. is seeking a Client Relationship Manager (CRM) to deliver exceptional service across defined contribution plans.

This individual contributor role focuses on building trust-based relationships with client executives, Treasury, HR, benefits, and brokers, while aligning plan design and investments with client needs. The position supports remote work across the United States, with travel 35–50% and nationwide coverage.