Mid-Market Retirement Plan Relationship Manager (Remote)

Voya Financial, Inc.; Portland (ME); Remote; USD 100,000 - 157,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Tuition reimbursement

Job summary

Voya Financial, Inc. is seeking a Client Relationship Manager (CRM) to deliver on our service strategy, building trusted relationships with client executives and stakeholders across influence points.

The CRM will lead cross-functional teams to meet client expectations, retain contracts, and drive plan enhancements. The role requires 6+ years in defined contribution client service, strong investment and 401(k) knowledge, and excellent communication skills.

Qualifications

• 6+ years of experience in client service relationship management for defined contribution plans.
• State insurance license must be obtained within 60 days of hire.
• Strong understanding of 401(k) plans and investment background.
• Strong client management experience and skills.
• Excellent verbal and written communications skills.
• Travel – 35–50% of time; locations – nationwide.

Responsibilities

• Relationship management with client key stakeholders, including executives, HR, and brokers.
• Retain clients and manage RFIs, RFPs, and benchmarking for clients; negotiate contracts and SLAs.
• Coordinate internal resources for client enhancement projects and implementation.
• Identify business opportunities for organic growth and cross-sell Voya products.

Skills

Relationship management

Client management

Negotiation

Communication skills

Interpersonal skills

Presentation skills

Education

Bachelor’s Degree or equivalent

FINRA licenses (6/7 and 63)

Job description

Voya Financial, Inc. is seeking a Client Relationship Manager (CRM) to deliver on our service strategy, building trusted relationships with client executives and stakeholders across influence points.

The CRM will lead cross-functional teams to meet client expectations, retain contracts, and drive plan enhancements. The role requires 6+ years in defined contribution client service, strong investment and 401(k) knowledge, and excellent communication skills.