Mid-Market Client Growth & Retention Manager

Rewardgateway; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Edenred Benefits is hiring a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients. You will be the primary post-sale contact, driving retention, renewal planning, and account growth across HR, Finance, and Operations teams.

In this ground-floor role, you will shape how mid-market account management works within the Benefits business, partnering with Client Success, Support, Product, and Marketing to deliver an exceptional client

Qualifications

• Proven experience in account management or client success with mid-market or enterprise clients.
• Experience leading renewal processes and commercial discussions (RFPs a plus).
• Ability to identify upsell/cross-sell opportunities and manage multi-stakeholder relationships.
• Strong written and verbal communication with senior leaders and day-to-day contacts.

Responsibilities

• Manage a portfolio of ~50 mid-market commuter benefits clients as the primary post-sale contact.
• Drive retention, renewals, and account growth through proactive client management and renewal planning.
• Build relationships with HR, Total Rewards, Finance, Operations and other client stakeholders.
• Lead commercial conversations, including renewals, pricing, and contract terms.
• Collaborate with Client Success, Support, Product, IT, Operations and Marketing to resolve issues.

Skills

Account management

Renewals

Upsell opportunities

Stakeholder management

Cross-functional collaboration

Analytical thinking

Problem solving

Job description

Edenred Benefits is hiring a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients. You will be the primary post-sale contact, driving retention, renewal planning, and account growth across HR, Finance, and Operations teams.

In this ground-floor role, you will shape how mid-market account management works within the Benefits business, partnering with Client Success, Support, Product, and Marketing to deliver an exceptional client