Mid-Market Account Manager

Jobtailor; Ogden (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

MarketStar is seeking a proactive account manager to lead customer outreach and manage external relationships, using calls and emails to build engagement and support existing clients.

You will analyze pipeline data, forecast to leadership, and drive achievement of daily, weekly, monthly, and quarterly targets, while recording interactions in the CRM. Collaborate with internal teams to optimize performance and insights.

Qualifications

• Experience in account management or sales is preferred.
• Proven ability to build and manage relationships with external clients.
• Ability to analyze data and translate insights into strategic plans.

Responsibilities

• Lead a customer outreach process involving calls and emails to build and manage external customer relationships with continued account support.
• Work with existing customers to build brand awareness and increase usage and advertising spend on Reddit.
• Record customer interactions and engagement in CRM.
• Prepare and run monthly, quarterly, and yearly performance reviews with internal MarketStar peers and leadership.
• Use data to manage, review, and report on pipeline to the manager weekly, including a forecast and plan to achieve targets.

Skills

Account Management

Customer Relationship Building

Data Analysis

Sales Goal Achievement

Project Management

Tools

CRM

Microsoft Office

Google Workspace

Job description

• Lead a customer outreach process involving calls and emails to build and manage external customer relationships with continued account support
• Work with existing customers to build brand awareness and increase usage and advertising spend on Reddit
• Use training resources to stay current on product knowledge
• Use data to manage, review, and report on pipeline to the manager weekly, including a forecast and plan to achieve targets
• Attain daily, weekly, monthly, and quarterly targets
• Record customer interactions and engagement in CRM
• Build and manage internal MarketStar team and external client counterpart relationships
• Prepare and run monthly, quarterly, and yearly performance reviews with internal MarketStar peers and leadership
• Use data to drive planning and success
• Provide customer sentiment insights, product feedback, and key industry learnings internally and externally

Requirements

• Strong time and project management organizational skills
• Proficiency with Microsoft Office and/or Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Ability to multi-task, manage time effectively and adapt to change
• Ability to analyze and interpret data to develop and implement strategic plans is preferred
• Previous experience with account management or prior experience in sales or technology preferred

Core Competencies

Demonstrates strong account management capabilities with a focus on customer outreach, relationship building, and data-driven decision-making. Proficient in utilizing CRM systems and Microsoft Office or Google Suites to achieve sales targets and enhance customer engagement.

Highest-signal resume keywords

• Account Management
• Customer Relationship Building
• Data Analysis
• Sales Goal Achievement
• Project Management

Hard Skills

• CRM Proficiency
• Data Interpretation
• Sales Strategy Development
• Microsoft Office
• Google Suites

Soft Skills

• Time Management
• Organizational Skills
• Written Communication
• Verbal Communication
• Adaptability

Industry Keywords

• Customer Outreach
• Brand Awareness
• Performance Reviews
• Customer Sentiment Insights
• Advertising Spend