Mid-Level System Adminstrator

SBC Innovations; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Government-furnished equipment

Job summary

SBC Innovations is seeking a Mid-Level Systems Administrator to join our team supporting the EOUSA EOPS program. You will provide 24/7 Tier 2 helpdesk and operational support for EOUSA and USAO IT staff nationwide from a NOC environment in Columbia, SC.

You will administer Windows Active Directory, manage backups and server infrastructure, and coordinate patching and upgrades using BigFix and SCCM. Applicable clearance is required or obtainable.

Qualifications

• 3 years IT experience with at least 1 year in IT Help Desk in an AD environment.
• Solid knowledge of networks, servers, and desktop apps.
• U.S. Citizenship and ability to obtain a Secret clearance (Top Secret possible).
• Experience with enterprise IT tools and SCCM/BigFix is preferred.

Responsibilities

• Provide 24/7 remote, over-the-phone admin and support to EOUSA staff.
• Monitor enterprise management systems and perform patching, upgrades, and optimization.
• Manage backups, data replication, and media rotations.
• Administer Windows AD, DNS, GPOs, and domain controllers.
• Support desktop image deployments and routine system updates.
• Execute software patch updates via BigFix/SCCM.
• Monitor tools like SolarWinds, Splunk, SCCM, and SharePoint.
• Coordinate hardware installs, cabling, and equipment rack moves.
• Work across multiple offices from a NOC in Columbia, SC.

Skills

Windows Active Directory

IT Help Desk

Networking basics

Microsoft Server technologies

System administration

Education

4-year IT degree

Tools

SCCM

BigFix

SolarWinds

Splunk

CommVault

HP SIM

vCenter

SharePoint

Job description

About the Role

SBC Innovations is seeking a Mid-Level Systems Administrator to join our team supporting the Executive Office for U.S. Attorneys (EOUSA) Enterprise Operations, Platforms, and Solutions (EOPS) program. You will provide 24/7 Tier 2 technical helpdesk and operational support for EOUSA and IT Systems Managers across 94 U.S. Attorney Offices nationwide, while monitoring and managing critical IT infrastructure in a Network Operations Center environment.

Key Responsibilities

• Provide 24/7 remote, over-the-phone administration, support, and technical assistance to EOUSA and USAO IT Systems Manager staff
• Perform steady-state administration and monitoring of enterprise management systems, including troubleshooting, security patch installation, patch management, hardware/software upgrades, data storage and retrieval, and system optimization
• Create, modify, and verify backup jobs; perform data replication and backup media rotations
• Administer and support a Windows Active Directory environment, including file/print servers, domain controllers, application servers, and media storage systems
• Manage AD/DC components: DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, and account lifecycle (create, disable, delete accounts; manage DC groups; password resets)
• Support enterprise-wide desktop and laptop image deployments and routine system updates
• Execute routine software patch updates via enterprise management systems such as BigFix and Microsoft SCCM
• Monitor and support enterprise tools including HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, and customized SharePoint sites
• Support steady-state, enterprise-wide SCCM deployments and systems backup, restore, and recovery procedures
• Monitor systems for potential problems, resolve issues promptly, and ensure compliance with enterprise-wide standards
• Assist with hardware installations, wiring/cabling support, equipment rack relocations, and power source support
• Multitask effectively while handling issues via phone calls and email simultaneously

Required Qualifications

• 3 years of IT experience AND a minimum of 1 year of IT Help Desk support experience in a Windows Active Directory environment; OR
• A 4-year degree in an IT field of study AND a minimum of 1 year of IT Help Desk support experience in a Windows Active Directory environment
• Solid working knowledge of networks, servers, and desktop applications
• Proficiency with Microsoft Server technologies and enterprise-level server and desktop systems
• U.S. Citizenship required; must meet DOJ Residency Requirement
• Ability to obtain and maintain a Secret clearance (minimum BI investigation); must be willing to hold up to Top Secret if required

Preferred Qualifications

• Microsoft Fundamentals or CompTIA certifications
• Experience supporting federal government or DOJ environments
• Hands-on experience with SCCM, BigFix, SolarWinds, Splunk, or CommVault

Additional Information

• Work is performed on-site in a 24/7 Network Operations Center in Columbia, SC
• All equipment is government-furnished