[Mid Level] Operations Manager 5 - MX Care+ System Integration & Operations (17469-1)

JND; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance (Health, Dental & Vision)

401(k)

H1B/Green Card Sponsorship

Hands-on experience at global industry leader Samsung

Opportunities for career advancement

Job summary

JND is seeking an Operations Manager to oversee and optimize operational processes for the MX Care+ team in Plano, TX. The ideal candidate will have a Bachelor’s Degree in Business Administration or related field along with 5+ years of operations management experience focusing on system integration.

The role involves collaborating cross-functionally to ensure effective deployment of systems and driving continuous process improvements. Proficiency in Korean is preferred and must be willing to work outside US business hours 10-15% of the time.

Qualifications

• Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
• Proven ability to lead and manage cross-functional teams.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee and optimize operational processes for the MX Care+ team.
• Develop and implement operational strategies for system integration.
• Monitor and analyze operational performance metrics.

Skills

Operational processes and project management methodologies

Leadership and management of cross-functional teams

Analytical skills

Fluent in English and Korean

Education

Bachelor's Degree in Business Administration, Operations Management, or related field

Job description

Position Overview

• Job Title: Operations Manager 5
• Education: Bachelor's Degree in Business Administration, Operations Management, or related field
• Minimum of 5 years of experience in operations management with a focus on system integration and set-up
• Job Type: Full-Time, Hourly

Location

• Plano, TX (Fully Onsite)

Benefits & Perks

• Medical Insurance (Health, Dental & Vision)
• 401(k)
• H1B/Green Card Sponsorship for qualified employee
• Hands‑on experience at global industry leader Samsung
• Opportunities for career advancement

Summary

• Oversee and optimize operational processes for the MX Care+ team, focusing on system integration and set‑up efficiency.
• Act as liaison between IT/dev teams and the Care+ business, driving requirements gathering, system analysis, and process improvement.
• Lead tactical execution of system set‑up including SKU creation and product mapping across multiple channels.
• Collaborate cross‑functionally to ensure timely deployment of systems and solutions while monitoring performance metrics.
• Support internal and external partners in Korea and India; must be able to work outside US business hours 10‑15% of the time.

Duties and Responsibilities

• Develop and implement operational strategies to streamline system integration and set‑up processes for MX Care+.
• Collaborate with cross‑functional teams to ensure timely and efficient deployment of systems and solutions.
• Responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
• Tactical task execution and ownership of system set‑up, including SKU creation and product mapping across multiple channels.
• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with organizational policies and industry regulations in all operational activities.
• Support internal and external partners and work outside of US business hours approximately 10‑15% of the time.

Skills & Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management with a focus on system integration and set‑up.
• Strong understanding of operational processes and project management methodologies.
• Proven ability to lead and manage cross‑functional teams.
• Excellent communication, problem‑solving and analytical skills.
• Fluent in English and Korean (preferred).
• Experience in the device protection, technology or consumer electronics industry (preferred).
• Familiarity with MX Care+ operations and systems (preferred).