[Mid Level] Operations Manager 5 - MX Care+ System Integration & Operations (17469-1)

JND Inc.; Plano (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance (Health, Dental & Vision)

401(k)

H1B/Green Card Sponsorship

Job summary

JND Inc. is seeking an Operations Manager 5 in Plano, TX. This role involves overseeing operational processes for the MX Care+ team, focusing on improving system integration efficiency and managing cross-functional teams.

The ideal candidate will have a bachelor's degree in business administration and a minimum of five years of experience in operations management. Strong communication skills and fluency in Korean are preferred, along with opportunities for benefits including medical insurance and career advancement.

Qualifications

• Minimum of 5 years of experience in operations management focused on system integration.
• Fluent in English and Korean preferred.
• Experience in the device protection or consumer electronics industry preferred.

Responsibilities

• Oversee operational processes for MX Care+ team.
• Collaborate with teams for system integration and set-up.
• Monitor operational performance metrics for improvements.

Skills

Operations Management

System Integration

Project Management

Communication

Analytical Skills

Education

Bachelor's Degree in Business Administration or related field

Job description

Position Overview

• Job Title: Operations Manager 5
• Education: Bachelor's Degree in Business Administration, Operations Management, or related field
• Minimum of 5 years of experience in operations management with a focus on system integration and set-up
• Job Type: Full-Time, Hourly

Location

• Plano, TX (Fully Onsite)

Benefits & Perks

• Medical Insurance (Health, Dental & Vision)
• 401(k)
• H1B/Green Card Sponsorship for qualified employee
• Hands-on experience at global industry leader Samsung
• Opportunities for career advancement

Summary

• Oversee and optimize operational processes for the MX Care+ team, focusing on system integration and set-up efficiency.
• Act as liaison between IT/dev teams and the Care+ business, driving requirements gathering, system analysis, and process improvement.
• Lead tactical execution of system set-up including SKU creation and product mapping across multiple channels.
• Collaborate cross-functionally to ensure timely deployment of systems and solutions while monitoring performance metrics.
• Support internal and external partners in Korea and India; must be able to work outside US business hours 10-15% of the time.

Duties and Responsibilities

• Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
• Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions.
• Responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
• Tactical task execution and ownership of system set-up, including SKU creation and product mapping across multiple channels.
• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with organizational policies and industry regulations in all operational activities.
• Support internal and external partners and work outside of US business hours approximately 10-15% of the time.

Skills & Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
• Strong understanding of operational processes and project management methodologies.
• Proven ability to lead and manage cross-functional teams.
• Excellent communication, problem-solving and analytical skills.
• Fluent in English and Korean (preferred).
• Experience in the device protection, technology or consumer electronics industry (preferred).
• Familiarity with MX Care+ operations and systems (preferred).