Mid-Level IT Support with Child Welfare

Sligo Software Solutions Inc.; City of Syracuse (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Sligo Software Solutions Inc. in Syracuse, NY seeks an experienced IT support specialist to assist child welfare applications. The role focuses on delivering user support, on-site training, and presentations to staff, with emphasis on new functionality adoption.

The position is 100% onsite and requires a Bachelor's degree, 5+ years of IT support experience, and the ability to work with diverse teams in a government-oriented environment.

Qualifications

• 5+ years of IT support experience for users.
• Experience with multiple development platforms and business apps.
• Onsite systems and training experience in child welfare.

Responsibilities

• Provide CONNECTIONS user support via in-person, email and telephone.
• Deliver on-site instruction to individuals and small groups.
• Provide instruction on newly released functionality and deliver staff presentations.
• Monitor data entry compliance and review training materials.
• Provide technical assistance with data warehouse.

Skills

IT support experience

User support

Onsite support

Training staff

Presentation skills

Education

Bachelor's Degree

Tools

Data warehouse

Job description

Description

Provide support for child welfare applications and initiatives.

Description

Provide support for child welfare applications and initiatives.

Duties

• Day to Day tasks to be performed by candidate include:
• Provide CONNECTIONS user support via in-person, email and telephone.
• Provide direct, on-site instruction to individual users and small groups.
• Provide instruction on newly released functionality.
• Deliver presentations to line staff.
• Monitor compliance with data entry requirements.
• Review training materials.
• Provide technical assistance with data warehouse.

Mandatory Requirements

• Experience (5+ Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Requirements

• This is an 100% Onsite
• 36 months of experience providing IT support to users.
• 36 months of experience providing implementation support services.
• 18 months of experience providing onsite systems support in a child welfare environment.
• 18 months of experience in training staff in a child welfare application.
• Bachelor's Degree
• R sum
• Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)