Information Technology (IT) Program Analyst - Naval Sea Systems Command (NAVSEA)

Synchron, LLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Synchron, LLC is seeking an Information Technology (IT) Program Analyst to support the U.S. Navy's Team Submarine at the Navy Yard in Washington, DC. This on-site role focuses on IT customer service, security, and efficient operational support.

The ideal candidate will have a DoD/DoW SECRET clearance, strong communication, and hands-on experience with RMF, device management, and collaboration tools like SharePoint and MS Teams.

Qualifications

• U.S. Citizen
• Active DoD/DoW SECRET Clearance
• Bachelor's degree in engineering, Computer Science or IT Systems
• Four years of professional work experience
• Minimum one year of IT experience (three years preferred)
• Experience delivering high-quality customer service in a fast-paced, dynamic environment
• Possess analytical and problem-solving skills for both technical and business-related matters
• Strong communication skills

Responsibilities

• Serve as the primary point of contact for IT support and troubleshooting for device management
• Coordinate onboarding/offboarding security lifecycle and SAARs
• Assist with software transfers and managing TIE requests
• Administer SharePoint, MS Teams, and group mailboxes for collaboration
• Ensure compliance with RMF standards and manage data spill containment
• Coordinate facility requests and seating changes
• Lead process improvements across KM, IT workflows, and facilities
• Oversee mail room shipping and government property passes
• Configure and troubleshoot VTC/SVTC systems for executive briefings
• Bridge IT infrastructure with security protocols and facility support

Skills

Customer service

Analytical thinking

Communication skills

IT support

Education

Bachelor's degree in engineering/CS/IT

Tools

SharePoint

MS Teams

Email systems

VTC systems

Job description

Synchron, LLC has an exciting opportunity for an Information Technology (IT) Program Analyst to support U.S. Navy's Team Submarine at the Navy Yard in Washington, DC. This is an excellent opportunity for someone with very good IT program and communication skills to further enhance the success of Team Submarine. We are seeking candidates to provide the US Navy with excellent information technology customer service support.

Responsibilities:

• Serve as the primary point of contact for IT support and troubleshooting, managing the secure issuance, tracking, and recovery of mobile hardware including Laptops, iPads, Surface Pros, and DMCC-S devices.
• Coordinate the onboarding and offboarding security lifecycle, managing System Authorization Access Requests (SAARs), executing account unlocks, and analyzing dormant listings to ensure strict access control.
• Serve as Assistant Customer Technical Representative (ACTR), facilitating seamless software transfers and managing TIE (Transfers Intro Exit) requests.
• Administer critical communication infrastructure by serving as the primary POC for SharePoint, MS Teams, and Group Mailboxes to maintain efficient team collaboration.
• Ensure strict compliance with Risk Management Framework (RMF) standards, actively monitor and execute containment protocols for classified/unclassified data spillages and manage Pan Blue/Blue Titan administration.
• Coordinate command seating charts and physical moves (MAC - Moves, Adds, Changes), submitting and tracking all facility requests to maintain an optimized workspace.
• Lead continuous process improvement initiatives across Knowledge Management (KM), IT workflows, and facilities operations to increase administrative efficiency.
• Oversee physical logistics by managing mail room shipping requests and authorizing property Passes to secure and track government property in and out of the facility.
• Configure, test, and troubleshoot Video Teleconference (VTC) and Secure VTC (SVTC) systems to facilitate seamless, secure executive communications and briefings.
• Maintain overall daily operational readiness by bridging the gap between IT infrastructure, physical security protocols, and facility support workflows.

Education and Experience Requirements:

• U.S. Citizen
• Active DoD/DoW SECRET Clearance
• Bachelor's degree in engineering, Computer Science or IT Systems
• Four years of professional work experience
• Minimum one year of IT experience (three years preferred)
• Additional relevant professional experience may be substituted for a bachelor's degree
• Experience delivering high-quality customer service in a fast-paced, dynamic environment.
• Possess analytical and problem-solving skills for both technical and business-related matters.
• Strong communication skills

Travel: not expected but potential infrequent requirement.

Work Location: Washington Navy Yard, Washington, DC (telework not authorized)