Mid-level Help Desk Support Technician

Socket.dev; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Chenega MIOS in Washington, DC is seeking a Mid-level Help Desk Support Technician to provide technical, operational, and training support for PC desktop hardware and software. You will install and test PCs, printers, and peripherals, configure operating systems, and load software while coordinating repairs and escalations.

Ideal candidates have an Associate or Bachelor’s degree (preferred) or a high school diploma with 5+ years of experience, 3+ years in a mid-level role, and IT certifications

Qualifications

• Associate or Bachelor’s degree preferred; or HS diploma with 5+ years of experience.
• Mid-level with 3+ years of experience.
• IT Certifications: CompTIA A+, Network+, or Security+.
• Secret clearance.

Responsibilities

• Provide technical, operational, and training support to PC users by telephone or on-site.
• Install and test PCs, printers, and peripherals; configure OS and load software.
• Troubleshoot computer problems; perform hardware/software diagnostics; coordinate repairs and NAS/LAN coordination.
• Assist in evaluating system configurations and software; participate in other duties as assigned.

Skills

Help desk

Customer support

Troubleshooting

Communication

Education

Associate or BA degree preferred

HS diploma + 5+ years experience

Tools

PC hardware

Printer setup

OS configuration

Job description

**Washington, DC
C-CDAS-24-001**
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.
The

Mid-level Help Desk Support Technician

• Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink-wrap programs, and other application software programs.
• Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
• Other duties as assigned.

Minimum Qualifications:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• Associate degree or bachelor’s degree (preferred) from an accredited institution OR
• High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree.
• Mid-level with 3+ years of experience.
• IT Certifications: CompTIA Certification A+, Network+, or Security+
• Secret clearance

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega’s impact on the world.
Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/

Physical Demands:

(The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions, including arms, wrists, hands, and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affimative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at [phone]. If you are having technical issues or need an accommodation, please e-mail us at [e-mail]. Every effort will be made to respond within 24 business hours.
https://www.eeoc.gov/poster. Native preference under PL 93-638. Drug-free workplace.
We participate in the E-Verify Employment Verification Program.