Senior Hardware/Software Technician

Njvc LLC; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Broad range of benefits

Positive and supportive culture

Job summary

A technology solutions company in Washington, DC is seeking a Senior Hardware/Software Technician to enhance IT support for government operations. The role involves troubleshooting hardware/software issues, managing IT projects, and mentoring junior staff. Candidates should have at least 5 years of IT support experience and relevant IT certifications. This position offers opportunities for professional growth in a collaborative environment.

Qualifications

• 5+ years of IT systems support experience.
• Secret clearance required.
• Ability to independently diagnose and resolve hardware/software issues.

Responsibilities

• Recommend and schedule repairs.
• Provide end-user support for network applications.
• Install and configure workstations, laptops, and iPhones.
• Troubleshoot VPN issues with SSP equipment.
• Manage IT projects independently.

Skills

Making informed decisions

Problem-solving skills

Education

Associate or Bachelor's degree (preferred)

High school diploma/GED with 5+ years experience

Tools

CompTIA A+ Certification

Network+ Certification

Security+ Certification

Job description

Senior Hardware/Software Technician

Washington, DC

C-CDAS-24-014

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.

Duties and Responsibilities

• Recommend and schedule repairs.

• Provide end-user support for all SSP network-based applications.

• Install and configure workstations, laptops, and iPhones.

• Troubleshoot VPN issues with SSP-furnished equipment.

• Provide Windows operating system support - Windows 10 installation, patching, troubleshooting, and deployment.

• Research and troubleshoot issues with Microsoft Office 2010/2013/2016.

• Install and troubleshoot issues with a variety of SSP-specific developed and 3rd party software.

• Collaborate with other onsite contractors to manage and contain network spillages.

• Work with the SPCIO office to prepare for IT Accreditation and cyber security inspections.

• Provide guidance and mentorship to junior technicians or IT staff.

• Independently diagnose and resolve complex hardware and software issues.

• Use critical thinking and problem-solving skills to determine the root causes and implement effective solutions.

• Plan and manage IT projects independently, including resource allocation, timelines, and risk assessment, to ensure successful project completion.

• Independently maintain comprehensive records and documentation of IT configurations, changes, and incidents. Use this information for auditing, reporting, and decision-making purposes.

• Manage IT budgets and make decisions regarding expenditures, including procurement of hardware and software licenses, within budget constraints.

• Other duties as assigned.

Minimum Qualifications

• Associate degree or bachelor’s degree (preferred) from an accredited institution.

• High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree.

• 5+ years of IT systems support experience.

• IT certifications: CompTIA Certification A+, Network+ or Security+.

• Secret clearance required.

Knowledge, Skills, and Abilities

Ability to make informed and independent decisions that impact the efficiency, security, and functionality of the technology infrastructure.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world. From on‑the‑job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well‑being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill‑based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News - https://chenegamios.com/news/

Tips from your Talent Acquisition team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

Equal Employment Opportunity Statement

Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affirmative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at [phone]. If you are having technical issues or need an accommodation, please e‑mail us [e-mail]. Every effort will be made to respond within 24 business hours.

https://www.eeoc.gov/poster (https://url.us.m.mimecastprotect.com/s/Y7p7CYEYz1i5k3Dku0fLTxaSQ3?domain=eeoc.gov). Native preference under PL 93‑638. Drug‑free workplace.

We participate in the E‑Verify Employment Verification Program (https://www.e-verify.gov/).

Join our Talent Network

Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93‑638. We participate in the E‑Verify Employment Verification Program.