Hardware/Software Field Service Technician

Chenega Corporation; Virginia (MN); On-site; USD 55,000 - 85,000; Full time

Job summary

Chenega Military, Intelligence & Operations Support (MIOS) is seeking a Hardware/Software Field Service Technician to support the DoS INL/A mission, including OCONUS assignments in the VA area. The role involves troubleshooting hardware and network issues, providing local and remote end-user support, and performing desktop imaging and device maintenance.

Requirements include a minimum of 4 years’ experience and a secret clearance; IT certifications (Network+, Security+, A+) are preferred but not

Qualifications

• Proven experience with Windows operating systems in diverse environments.
• Advanced proficiency in Windows Server, infrastructure management, PowerShell scripting, and Linux administration.
• Hands-on experience with SCCM, OS management, DNS, SAN, group policy, DHCP, and Microsoft Windows technologies.

Responsibilities

• Troubleshoot and resolve hardware and network issues including video cards, desktops/laptops, cabling and printers.
• Provide local and remote Technical Support Services for end users.
• Diagnose and resolve problems with desktop systems, printers, mobile devices, and other office equipment.
• Complete basic hardware work such as cable management, desk PC installation, monitors, KVMs, and imaging.
• Maintain SOPs and assist with ticket validation and escalation as needed.

Skills

Windows OS

Windows Server

PowerShell

Linux

SCCM

DNS

DHCP

Group Policy

Education

Secret clearance

Tools

SCCM

Job description

Hardware/Software Field Service Technician

• OCONUS, VA

Hardware/Software Field Service Technician

OCONUS

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting‑edge technology and take your career to the next level!

Summary

We deliver essential technology services to our customers in support of their missions to sustain the national security and economic interests of our nation. SecuriGence is seeking a Hardware / Software Field Service Technician to support the Department of State Bureau of International Narcotics and Law Enforcement Affairs Office of Aviation (INL/A). Help us solve problems with Innovation Through Intelligence.

Responsibilities

• Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
• Provide local and remote Technical Support Services for end users.
• Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices, and other standard office equipment.
• Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance.
• Provide input and update to standard operating procedures.
• Conduct validation of ticket information to ensure completeness and accuracy and elevate issues via the ticketing system and request for assistance as needed.
• Participate in/lead special projects and day ‐ to ‐ day operations.
• Consistently remain customer‑focused and provide a high level of customer service.
• Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.
• Perform administrative and operational tasks aligned with established standards, Policies, and procedures.
• May provide leadership to small teams or team members.
• Experience with satellite communications systems such as Starlink
• Other duties may be assigned to meet mission and customer needs.

Skills and Experience

• Proven experience with Windows operating systems, demonstrating versatility in managing diverse environments.
• Advanced proficiency in Windows Server, infrastructure management, PowerShell scripting, and Linux administration.
• Hands‑on experience with SCCM, OS management, DNS, SAN, group policy, DHCP, and Microsoft Windows technologies.
• Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues effectively.

Qualifications

• Minimum 4 years' experience.
• Secret clearance
• IT certifications preferred but not mandatory (ie. Network+, Security+, A+, CYSA+)

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry‑level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world. From on‑the‑job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well‑being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill‑based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News-

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working‑at‑Chenega‑MIOS‑EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affi­ If you are having technical issues or need an accommodation, please e‑mail us at [e-mail] . Every effort will be made to respond within 24 business hours.

https://www.eeoc.gov/poster . Native preference under PL 93‑638. Drug‑free workplace.

We participate in the E‑VerifyEmployment Verification Program .