Microsoft Partner Manager

Ada; United States; Remote; CAD 101,000 - 165,000; Full time

Job summary

An innovative AI customer service company is seeking a dynamic Microsoft Partner Manager to enhance and expand its existing partnership with Microsoft. This role involves building strong relationships, driving revenue growth, and executing strategic initiatives that leverage the power of AI in customer service. The ideal candidate will have extensive experience within the Microsoft ecosystem, strong communication and negotiation skills, and a passion for collaboration. Join a forward-thinking organization that values personal growth and well-being, and be a part of shaping the future of AI-driven customer experiences.

Benefits

Unlimited Vacation

Comprehensive Benefits

Wellness Account

Flexible Work Schedule

Remote-First, In-Person Friendly

Learning & Development Budget

Work from Home Budget

Access to Cutting-Edge AI Tools

Hands-On with LLMs

A Thriving Industry

Qualifications

• 5+ years of partner experience in the Microsoft ecosystem.
• Strong communication and negotiation skills are essential.

Responsibilities

• Develop and execute a joint business plan with Microsoft.
• Drive revenue growth through joint marketing and sales efforts.

Skills

Partner Management

Communication Skills

Negotiation Skills

Presentation Skills

Problem-Solving Skills

Analytical Skills

Sales Acumen

Time Management

Tools

Salesforce CRM

Sales/Partner Management Tools

Job description

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Are you a dynamic alliance professional who is well versed in what it takes to be successful in the Microsoft ecosystem, and has the connections in place to scale the relationship? We're seeking a talented Microsoft Partner Manager candidate to build upon our existing Microsoft partnership and take it to the next level by deepening relationships, creating new ones, and driving revenue growth.

You are a dynamic communicator who can appeal to different personalities and what motivates them. You are a relationship builder with strong organizational skills and can hit the ground running.

About You

• You have at least 5 years of partner experience at Microsoft or in the Microsoft partner ecosystem.
• You have an established existing network at Microsoft which you can leverage from day one to be successful.
• You understand the ins and outs of driving success in the Microsoft ecosystem, backed by a proven track record of results.
• Strong communication, negotiation, and presentation skills.
• Ability to develop and execute strategic plans and initiatives.
• Excellent problem-solving and analytical skills.
• Proficiency with Salesforce CRM and sales/partner management tools.
• Willingness to travel to meet with Microsoft partners and attend industry events.
• You thrive in a fast-paced, remote-first environment and you enjoy being a team player.
• You have strong sales acumen, executive presence, effective time management and organizational skills.
• You are a self-starter focused on building and owning the 360-degree relationship.
• Excellent enablement and presentation skills.

Outcomes

• Develop, execute, and continuously refine a joint business plan with Microsoft, including setting and achieving strategic objectives and KPIs.
• Build and maintain strong, collaborative relationships with Microsoft and key stakeholders/teams to ensure alignment and mutual success.
• Create co-sell strategy, cadence and execution based on proven best practices to drive the Ada brand and trust with Microsoft targeted sales teams in FSI and other industries.
• Drive revenue growth through joint marketing, sales efforts, and identify new business opportunities that leverage the partnership.
• Identify, engage in and comply with relevant Microsoft partner programs to maximize dollars, resources, support, and opportunities.
• Implement enablement and training programs for sales to effectively position and sell with Microsoft.
• Track, analyze, and report on the performance of the partnership, providing regular updates and insights to both Microsoft and Ada’s leadership teams.
• Act as the primary point of contact for any partner-related inquiries within the organization.
• Collaborate with cross-functional teams (sales, marketing, product, etc.) to create compelling partner value propositions, enablement resources, and a product roadmap for any solutions needed to maximize revenue opportunity.
• Become an expert on all things Ada and be able to effectively communicate our value proposition to all levels, including C-Suite executives.
• Work closely with Ada’s Partner Marketing team to execute on webinars, events, and other revenue driving activities.
• Represent the company at partner events, conferences, and meetings.

The expected salary range for this position is $101,000 to $165,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.