Microsoft Help Desk Specialist

ManpowerGroup Global, Inc.; Arlington (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Job summary

A government agency specializing in IT services is seeking a Microsoft Help Desk Specialist to provide support for federal clients. The ideal candidate will have strong communication skills and experience in help desk operations, particularly in Microsoft applications. This role offers the chance to work on federal projects that support national security, engage in professional development, and contribute to operational improvements within a diverse team environment.

Qualifications

• 1-2 years of experience supporting Microsoft-based software applications.
• Ability to work up to 100% onsite in the National Capital Region.
• 1-2 years of experience supporting software applications, preferably Microsoft-based.
• Experience with Help Desk operations and troubleshooting Microsoft applications.
• Ability to work up to 100% onsite in the National Capital Region with access to NIPR and SIPR networks.

Responsibilities

• Manage end-user support for Microsoft applications and systems.
• Develop and refine standard operating procedures for support workflows.
• Analyze performance metrics for operational improvements.
• Serve as a Tier 1 and 2 support agent.
• Maintain knowledge articles within the team’s Wiki.

Skills

Strong communication skills

Problem-solving abilities

Experience supporting government IT systems

Help Desk operations

Onsite availability

Tools

Microsoft Dynamics 365

Power Apps

SharePoint

ServiceNow

Job description

Our client, a government agency specializing in information technology services, is seeking a Microsoft Help Desk Specialist to join their team. As a Microsoft Help Desk Specialist, you will be part of the IT support department supporting federal clients and internal teams. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Microsoft Help Desk Specialist

Location: Arlington, Virginia

Pay Range: Fair Market Rate

What's the Job?

• Manage end-user support for Microsoft-based applications and systems, including troubleshooting and resolving technical issues.
• Develop and refine standard operating procedures for ticketing and support workflows.
• Analyze performance metrics to identify areas for operational improvements.
• Serve as a Tier 1 and 2 support agent, escalating complex issues to program leadership as needed.
• Maintain and update knowledge articles within the team’s Wiki to ensure accurate and current support information.

What's Needed?

• Strong federal background with experience supporting government or military IT systems.
• Excellent verbal and written communication skills.
• 1-2 years of experience supporting software applications, preferably Microsoft-based.
• Experience with Help Desk operations and troubleshooting Microsoft applications.
• Ability to work up to 100% onsite in the National Capital Region with access to NIPR and SIPR networks.

What's in it for me?

• Opportunity to work on impactful federal projects supporting national security and government operations.
• Engage in continuous learning and professional development within a dynamic team environment.
• Contribute to operational improvements and help shape support strategies.
• Work in a collaborative environment that values diversity and inclusion.
• Gain valuable experience with Microsoft Dynamics 365, Power Apps, SharePoint, and ServiceNow.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!