Helpdesk Specialist Journeyman

GoIntellects Inc.; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

GoIntellects Inc. in Washington, DC is seeking a Helpdesk Specialist Journeyman for a long-term government contract. The role requires 6–10 years of experience and 100% onsite work with local travel.

You will diagnose and resolve issues by discussing with users, provide support for Windows and Apple desktops, Microsoft Office apps, and mobile devices, and ensure adherence to security policies and service level agreements.

Qualifications

• 6–10 years of experience in technical support.
• Ability to diagnose problems by discussion with users.
• 100% onsite with travel around DC required.

Responsibilities

• Resolve technical issues and close assigned tickets.
• Service/Incidents requests within the agency's Service Level Agreements.
• Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
• Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (Windows and Apple) and Microsoft Office.
• Log and route service requests and incidents in an incident management system.
• Provide a high level of customer service to end users daily.
• Provide technical expertise related to Microsoft Products (Office, Windows) and related applications.
• Troubleshoot issues related to agency-specific applications and web applications.
• Provide technical support for mobile devices (tablets and smartphones).
• Collaborate with IT leadership to test and implement cost-effective technology for District.
• Maintain service level agreements related to Desk Side support and incidents.
• Work with other technical teams to coordinate multi-tiered support for outages.

Skills

Technical support

Customer service

Windows OS

Microsoft Office

Mobile devices

Tools

Incident management system

Endpoint management tools

Job description

Helpdesk Specialist Journeyman-Long-Term Contract (Government) Position

Title: Helpdesk Specialist Journeyman

Worksite Address: Washington, DC

Interviews: In Person

Short Description: Client Helps is looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.

Complete Description

Client Helps is looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.

Roles and Responsibilities Include:

• Resolve technical issues and closing out assigned.
• Service/Incidents requests within the agency's Service Level Agreements.
• Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
• Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
• Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
• Log and route service requests and incidents in an incident management system.
• Provide a high level of customer service to end users on a daily basis.
• Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
• Troubleshoot issues related to agency specific applications and web applications.
• Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
• Collaborate with the IT leadership team to test and implement cost effective technology for District.
• Maintain service level agreements related to Desk Side support Service/Incident requests.
• Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.