Microsoft Dynamics Technical Lead - Assistant Vice President

iCapital; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity

Annual bonus

Retirement plan

Healthcare

Dental

Vision

Telemedicine

Parental leave

Unlimited PTO

Job summary

iCapital seeks a Dynamics Tech Lead to drive development, configuration, and support of Dynamics 365 across the enterprise. You will own CI/CD pipelines in Azure DevOps, lead code reviews, and mentor engineers while shaping engineering standards.

The role requires hands-on development with Dynamics 365 Customer Service, Dataverse, and Power Platform, plus experience integrating with ServiceNow, Pega, or Salesforce. Office-based with some remote flexibility in the US.

Qualifications

• Hands-on development with Microsoft Dynamics 365 Customer Service, Dataverse, and Power Platform.
• Experience leading developers, code reviews, and engineering standards for critical apps.
• Experience building enterprise integrations using REST APIs with ServiceNow, Pega, or Salesforce.

Responsibilities

• Lead day-to-day development for Dynamics 365 Customer Service and Dataverse, collaborating with Architect, Product Owner, and QA Lead while coding alongside the team.
• Own code review standards across plug-ins, client scripts, flows, and components.
• Define engineering practices: layering, source control, environment management, templates, and reusable patterns.

Skills

Dynamics 365

Dataverse

Power Platform

REST APIs

ServiceNow

Pega

Salesforce

Power Automate

CI/CD

Azure DevOps

Security & access

Copilot Studio

Contact Center

Power Pages

Azure services

Entra ID

Regulated industries

Education

Bachelor's degree in a relevant field

Tools

Azure DevOps

Dataverse

Job description

Microsoft Dynamics Technical Lead - Assistant Vice President

New York, New York, United States

About the Role

iCapital is seeking an experienced, strategic-thinking Dynamics Tech Lead to support the launch and scalability of Microsoft Dynamics 365 across the enterprise. This role is responsible for hands‑on development, configuration, and support of Microsoft Dynamics applications, ensuring the smooth operation and integration of Dynamics solutions to meet evolving business needs.

Responsibilities:

• Lead day-to-day development for Dynamics 365 Customer Service and Dataverse, partnering closely with the Architect, Product Owner, and QA Lead while contributing hands‑on code alongside the team.
• Own code review standards and review changes across plug‑ins, client scripts, Power Automate flows, and solution components.
• Define engineering practices for solution layering, source control, branching, environment management, coding standards, templates, and reusable development patterns.
• Own CI/CD pipelines in Azure DevOps, enabling repeatable and governed releases from development through production.
• Deliver enhancements across case management, SLAs, queues, routing, security roles, and other core Dynamics 365 Customer Service capabilities.
• Implement Dynamics 365 Contact Center capabilities, including channel configuration and unified routing.
• Build Copilot Studio agents and Copilot features for service agents and customers, incorporating effective grounding, hand‑off, and guardrail design.
• Design and build enterprise integrations with platforms such as ServiceNow, Pega, and Salesforce using APIs, Dataverse, and Power Automate, with appropriate error handling and monitoring.
• Launch secure customer self‑service capabilities, including a portal with authentication, role‑based access, and data protection suited to a regulated business.
• Deliver a customer‑facing chatbot integrated with the self‑service portal, case management capabilities, and live agent hand‑off.
• Take technical ownership of the platform, including the technical backlog, codebase, solutions, and documentation, as part of the transition from the implementation partner.
• Mentor developers, establish scalable engineering practices, and help shape the in‑house engineering function, including proposing additional development hiring as demand grows.

Qualifications:

• Extensive hands‑on development experience with Microsoft Dynamics 365 Customer Service, Dataverse, and the Power Platform
• Demonstrated experience leading developers, conducting code reviews, mentoring team members, and establishing engineering standards for business‑critical applications
• Experience building enterprise integrations using REST APIs, including exposure to platforms such as ServiceNow, Pega, or Salesforce
• Hands‑on experience with Power Automate and CI/CD for Power Platform solutions, including experience with Azure DevOps
• Strong understanding of security roles, authentication, secure access patterns, and data protection requirements for portals and external users
• Experience developing conversational AI solutions, including Copilot Studio agents or comparable technologies
• Experience with Dynamics 365 Contact Center or Omnichannel for Customer Service, including contact center capabilities and routing
• Experience delivering customer self‑service solutions, including Power Pages or other portals and customer‑facing chatbots
• Familiar with Azure services, including Functions, Service Bus, API Management, and Microsoft Entra ID
• Experience supporting enterprise platforms in financial services or another regulated industry, including experience transitioning a platform from an implementation partner and building in‑house development capabilities
• Clear written and verbal communication skills, with the ability to explain technical decisions and trade‑offs to both technical and business audiences
• Microsoft certifications preferred, including Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB‑230), Dynamics 365 Contact Center AI Engineer Associate (AB‑250), Power Platform Developer Associate (AB‑400), or Power Platform Solution Architect (PL‑600)

The base salary range for this role is $120,000 to $160,000. iCapital offers a compensation package which includes salary, equity for all full‑time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday‑Thursday, with the flexibility to work remotely on Friday.

iCapital is proud to be an Equal Employment Opportunity and Affiliated Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

iCapital is an office-first culture, as such all employees are required to work in the office Monday‑Thursday, with the flexibility to work remotely on Friday, depending on the department. Please review the job description before applying, to identify the specified location/s for the role. *

Des Moines, IA

Miami, FL

New York, NY

Princeton, NJ

Salt Lake City, UT

Stamford, CT

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