Microsoft Dynamics 365 Support & Development Consultant

Version 1 Solutions Limited; United States; A distancia; USD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training budget for certifications

Maternity/paternity leave policies

ESG & CSR initiatives

Pathways Career Development reviews

Award-winning consultancy recognition

Descripción de la vacante

Version 1 is a leading Microsoft Partner seeking a Microsoft Dynamics 365 Support & Development Consultant. You will design, develop and support Dynamics 365/CRM solutions for mid‑market and enterprise customers, combining development, application support and customer engagement across the solution lifecycle.

You will work with plugins, Power Platform, and integrations using C#/.NET, translating requirements into technical tasks and ensuring delivery within ITIL‑aligned processes.

Formación

• Strong technical experience with Dynamics 365 CRM/CE.
• Hands-on development with C#, .NET and JavaScript.
• Experience developing Dynamics 365 Plugins, Workflows and integrations.
• Good knowledge of Power Platform, especially Power Automate.
• Experience supporting and troubleshooting Dynamics applications.
• Background in an application support or managed services environment.
• Understanding of IT service management, incidents, changes and SLAs.

Responsabilidades

• Design, develop, configure and support Dynamics 365/CRM solutions.
• Develop Plugins, Custom Workflow Activities and integrations using C#/.NET.
• Configure and extend Dynamics 365 using custom development and OOTB capabilities.
• Build and support Power Platform and Power Automate solutions.
• Troubleshoot and resolve complex Dynamics 365 application and integration issues.
• Work with customers to understand business and technical requirements.

Conocimientos

Dynamics 365

C#/.NET

JavaScript

Power Platform

ITIL Awareness

Herramientas

Dynamics 365 Plugins

Power Automate

Azure

Descripción del empleo

Are you passionate about Microsoft technologies and looking to develop your career within a leading Microsoft Partner? We're looking for a Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability. You'll work with mid‑market and enterprise customers across a range of sectors, delivering and supporting solutions across Microsoft Dynamics 365 and the Power Platform. This is a varied role combining development, application support and customer engagement. You'll be involved throughout the solution lifecycle, from understanding requirements and designing solutions through to development, implementation, upgrades, migrations and ongoing support.

Responsibilities

• Design, develop, configure and support Microsoft Dynamics 365/CRM solutions.
• Develop Plugins, Custom Workflow Activities and integrations using C#/.NET.
• Configure and extend Dynamics 365 using both custom development and out-of-the-box capabilities.
• Build and support solutions using Microsoft Power Platform and Power Automate.
• Troubleshoot and resolve complex Dynamics 365 application and integration issues.
• Support Dynamics 365 upgrades, migrations and releases.
• Work directly with customers to understand business and technical requirements.
• Translate requirements into clearly defined technical tasks, solutions and deliverables.
• Manage application incidents, requests and escalations within agreed SLAs.
• Work within ITIL‑aligned service management and managed‑services processes.
• Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams.
• Identify opportunities for continual improvement across customer solutions and services.

Benefits

• Be part of a global Oracle practice of 700+ specialists
• Over 500+ certified professionals across the entire Oracle ecosystem
• Work on large-scale, multi‑pillar enterprise Oracle Cloud programmes
• Work with a high‑performing, collaborative Oracle practice
• Oracle Innovation Partner of the Year 2023 (EMEA)
• We provide end‑to‑end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services
• Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients
• Join an award‑winning consultancy recognised for innovation and delivery excellence
• Clear career progression, strong leadership support, and genuine investment in your growth
• A culture that values expertise, autonomy, and doing things properly
• Strong career progression & mentorship through our Strength in Balance and leadership programmes, including quarterly Pathways Career Development reviews.
• Significant training budget for certifications and further education.
• Version 1 Annual Excellence Awards & Call-Out recognition platform celebrating achievement.
• Moments that matter & enhanced maternity/paternity leave policies to support your journey.
• Active ESG & CSR initiatives, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes.

If you're an experienced Service Desk Analyst who enjoys solving technical problems, supporting customers and developing your skills in a modern Managed Services environment, we'd love to hear from you.

Must-Have

• Strong technical experience with Microsoft Dynamics 365 CRM/Customer Engagement.
• Hands‑on development experience with C#, .NET and JavaScript.
• Experience developing Dynamics 365 Plugins, Custom Workflow Activities and integrations.
• Good knowledge of Microsoft Power Platform, particularly Power Automate.
• Experience supporting and troubleshooting business‑critical Dynamics applications.
• Previous experience within an application support or managed services environment.
• Good understanding of IT service management, incidents, changes and SLAs.

Desirable

• ITIL Foundation certification.
• Experience with ASP.NET and MVC.
• Broader Dynamics 365 Customer Experience/CE module experience.

Version 1 is a trusted technology services and digital transformation partner, helping organisations innovate, modernise and maximise the value of their technology investments. Our expertise spans cloud, data & AI, enterprise applications, digital transformation and managed services, supporting leading public and private sector organisations.

Service Reliability Group (SRG) Services

• Application Managed Services
• Cloud Management & Optimisation (Azure, AWS and OCI)
• Infrastructure & Database Managed Services
• Digital Workplace & Service Desk Operations

Through our ASPIRE Managed Services Framework, SRG combines AI, automation, technical expertise and continuous improvement to help customers improve service performance, resilience and business value.