Consultor Dynamics 365 CRM

Jobgether; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work from Brazil

International collaboration

Hands-on technical development

Exposure to modern technologies

Professional growth

Cross-functional experience

Agile environment

Job summary

Jobgether is seeking a Dynamics 365 CRM Specialist to configure, customize, and extend our CRM ecosystem. You will implement plugins, workflows, and Power Automate flows, translating business needs into practical solutions while supporting integrations with MuleSoft and related enterprise systems.

You will collaborate with global teams across architecture, integration, and infrastructure, contributing to agile delivery and ongoing software quality.

Qualifications

• Degree in Computer Science, Computer Engineering, Information Systems, Telecommunications, or related field; consider higher technical qualifications with practical experience.
• 1–3 years' professional experience with Microsoft Dynamics 365 CRM including development, implementation, or support projects.
• Experience configuring and customizing Dynamics 365 CRM and implementing solutions independently within guidelines.
• Knowledge of the Microsoft Power Platform (Power Automate, Power Apps) for workflow automation.
• Programming skills in C# and JavaScript for CRM customizations, plugins, scripts, and business logic.
• Familiarity with Microsoft Dataverse and data management in CRM apps.
• Working knowledge of SQL Server and relational databases for data analysis and troubleshooting.
• Understanding of REST APIs and integrations with external systems.
• Ability to analyze requirements and deliver practical, maintainable solutions.
• Strong analytical, problem-solving, and communication skills; proactive mindset.
• Ability to work in an international environment with distributed teams.
• Fluent Spanish and English at B2 level or above.

Responsibilities

• Configure, customize, and enhance Dynamics 365 CRM to meet business requirements and guidelines.
• Develop, maintain, and optimize plugins, workflows, Power Automate flows, scripts, and extensions.
• Translate business needs into functional/technical solutions with hands-on delivery.
• Manage CRM entities, forms, views, and business rules to improve usability.
• Design and maintain Power Automate workflows and Power Apps support.
• Collaborate with stakeholders across CRM initiatives and deliver continuous improvements.
• Support integrations between Dynamics 365 and enterprise systems (e.g., MuleSoft).
• Assist with defining integration interfaces, testing, and incident investigation.
• Analyze Level 2 incidents and perform root-cause investigations and maintenance.
• Participate in deployments, testing, and validation across environments.
• Prepare technical documentation of configurations, solutions, and integrations.
• Contribute to Scrum ceremonies and Agile delivery processes.
• Provide user support with a customer-focused approach.

Skills

Dynamics 365 CRM

Power Platform

C#

JavaScript

SQL Server

REST APIs

English (B2+)

Azure Functions

Education

Bachelor's degree in Computer Science / related field

Tools

Git

MuleSoft

Copilot Studio

Job description

Accountabilities:

• Configure, customize, and enhance Microsoft Dynamics 365 CRM solutions in line with business requirements and established technical guidelines.
• Develop, maintain, and optimize plugins, workflows, Power Automate flows, scripts, components, business rules, and platform extensions.
• Translate business needs into feasible functional and technical solutions, taking a hands‑on approach to implementation and delivery.
• Manage and customize CRM entities, forms, views, business rules, and other platform components to improve functionality and usability.
• Design, implement, and maintain process automation workflows using Power Automate, while contributing to supporting application development with Power Apps.
• Participate in initiatives aimed at digitizing internal processes, improving operational efficiency, and enhancing the overall CRM experience.
• Support integrations between Dynamics 365 and enterprise systems, including internal platforms, external services, and integration technologies such as MuleSoft.
• Assist with defining, implementing, and validating integration interfaces, performing technical tests, and investigating integration‑related incidents.
• Analyze and resolve Level 2 support incidents, perform root‑cause investigations, and implement corrective and evolutionary maintenance activities.
• Participate in deployments, testing, and validation across development, testing, and production environments to ensure solution stability and quality.
• Prepare and maintain technical documentation covering system configurations, implemented solutions, integrations, and support procedures.
• Collaborate with business stakeholders, architecture, integration, and infrastructure teams to ensure alignment across CRM initiatives.
• Participate actively in Scrum ceremonies and Agile delivery processes, contributing to continuous improvement, software quality, and development best practices.
• Provide technical support and guidance to users and internal teams, maintaining a customer‑focused approach and ensuring effective resolution of business needs.

Requirements:

• A degree in Computer Science, Computer Engineering, Information Systems, Telecommunications, or a related field. Candidates with relevant higher technical qualifications and practical experience will also be considered.
• Between 1 and 3 years of professional experience working with Microsoft Dynamics 365 CRM, including participation in CRM development, implementation, or application support projects.
• Practical experience configuring and customizing Dynamics 365 CRM, with the ability to implement solutions independently within established technical guidelines.
• Knowledge of the Microsoft Power Platform, particularly Power Automate and Power Apps, for workflow automation and application development.
• Programming skills in C# and JavaScript, including the ability to develop and maintain CRM customizations, plugins, scripts, and business logic.
• Familiarity with Microsoft Dataverse and its role in data management and CRM application development.
• Working knowledge of SQL Server and relational database concepts, including the ability to analyze data and support troubleshooting activities.
• Understanding of REST APIs and experience supporting or implementing integrations between CRM platforms and external systems.
• Ability to analyze functional and technical requirements, identify issues, and deliver practical, maintainable solutions.
• Strong analytical thinking, problem‑solving skills, and attention to detail, combined with a proactive, results‑oriented mindset.
• Effective communication and teamwork skills, with the ability to collaborate with business users and technical specialists across different functions.
• A commitment to continuous learning, software quality, and providing reliable support to internal customers.
• Ability to work effectively in an international environment, communicating with geographically distributed teams and adapting to different business needs.
• Fluent Spanish proficiency and technical English at B2 level or above.

Nice to have:

• Experience with Azure Functions for serverless development and system integration.
• Familiarity with Git and version control practices.
• Experience implementing or supporting integrations through MuleSoft.
• Knowledge of Omnichannel for Customer Service within the Dynamics 365 ecosystem.
• Familiarity with Copilot Studio and AI‑powered capabilities applied to CRM workflows and customer service.
• Experience working with Agile methodologies and participating in Scrum ceremonies.

Benefits:

• Remote work: Work remotely from Brazil, offering flexibility in your day‑to‑day working environment.
• International collaboration: Work alongside a global CRM team and collaborate with professionals across business and technology functions.
• Hands‑on technical development: Strengthen your expertise in Microsoft Dynamics 365 CRM, Power Platform, C#, JavaScript, and enterprise integrations.
• Exposure to modern technologies: Gain experience with business process automation, cloud services, APIs, and emerging AI capabilities for CRM.
• Professional growth: Develop your functional and technical consulting skills through practical projects and continuous learning.
• Cross‑functional experience: Collaborate with architecture, integration, infrastructure, and business teams to develop a broader understanding of enterprise systems.
• Agile work environment: Participate in Scrum ceremonies and continuous improvement initiatives that support collaborative delivery and software quality.