Microsoft Dynamics 365 Developer

Saic; Washington (District of Columbia); On-site; USD 120,001 - 160,000; Full time

Job summary

Saic is seeking a Microsoft Dynamics 365 Developer to design and customize solutions within the Dynamics ecosystem. This role is critical for optimizing customer service operations and involves close collaboration with business stakeholders and IT teams.

The ideal candidate will have extensive experience developing within Dynamics 365, a strong understanding of Omnichannel features, and proficiency in Azure services.

Target salary range is $120,001 - $160,000, reflecting the typical compensation for this role based on experience.

Qualifications

• 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms.
• Public trust clearance requiring U.S. Citizenship or Green Card.
• Experience working with Power Platform and telephony solutions.

Responsibilities

• Design, configure, and customize Dynamics 365 Customer Service.
• Implement Omnichannel and Dynamics Contact Center features.
• Partner with business units to gather requirements.

Skills

Dynamics 365 Customer Service

Omnichannel

Customer Service Hub

Power Platform

JavaScript

Azure

Education

BS in relevant field

Tools

Dynamics 365

Copilot Studio

Power Apps

Job description

Description

SAIC is looking for a Microsoft Dynamics 365 Developer who is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world‑class service experiences.

Job Duties

• Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows
• Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
• Develop and maintain integrations with third‑party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
• Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
• Build custom components using Power Platform and Copilot Studio, including Power Apps, Power Automate, Copilot Virtual Agents, and custom connectors
• Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
• Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
• Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
• Ensure solutions adhere to security, compliance, data governance, and performance best practices
• Produce technical documentation, solution diagrams, and release artifacts
• Partner with business units to gather requirements and translate them into technical designs

Required Qualifications

• BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card
• Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
• Experience with Copilot Studio, including developing Agents, Flows and tools
• Experience with Power Platform, including Canvas/Model‑Driven Apps and Power Automate
• Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
• Hands‑on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
• Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
• Understanding of integrations, REST APIs, and webhooks
• Familiarity with ALM, DevOps pipelines, and solution management
• Excellent communication and documentation skills

Desired Qualifications

• Microsoft certifications such as:
  • PL‑200 (Power Platform Functional Consultant)
  • PL‑400 (Power Platform Developer)
  • MB‑230 (Dynamics 365 Customer Service)
• Experience in government, regulated industries, or enterprise‑scale environments
• Knowledge of data modeling, data migration, and Dataverse performance optimization

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.