Microsoft Dynamics 365 Developer

Synapse Business Systems; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Job summary

Synapse Business Systems in Washington, DC seeks a senior Dynamics 365 engineer to design, implement, and optimize Customer Service/Contact Center solutions. You will work with Copilot Studio, Power Platform, and Azure services to deliver robust omnichannel routing, case management, and knowledge management capabilities.

The role requires a BS degree with 5+ years in Dynamics 365 development, strong scripting skills, and ability to obtain a public trust clearance.

Qualifications

• BS degree and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship.
• Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management.

Skills

Dynamics 365 Customer Service

Power Platform

Azure

JavaScript

C#

PowerShell

REST APIs

Webhooks

ALM

DevOps pipelines

Documentation

Teams Phone

Knowledge Management

Omnichannel

Education

Bachelor's degree

Tools

Copilot Studio

D365 SDKs

Job description

Qualifications

Required:

• BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or
• Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
• Experience with Copilot Studio, including developing Agents, Flows and tools
• Experience with Power Platform, including Canvas/Model‑Driven Apps and Power Automate
• Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
• Hands‑on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
• Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
• Understanding of integrations, REST APIs, and webhooks
• Familiarity with ALM, DevOps pipelines, and solution management
• Excellent communication and documentation skills