Software Development Engineer IV, Microsoft Dynamics 365

Jobtailor; Mountlake Terrace (WA); On-site; USD 120,000 - 150,000; Full time

Job summary

Premera is seeking a Dynamics 365/Power Platform Engineer to design, build, and enhance CRM capabilities, including AI‑driven features, across Dynamics 365 and Power Platform. You’ll integrate with telephony systems and internal APIs to deliver a unified CSR experience, while maintaining high reliability and performance in a healthcare‑regulated environment.

The role requires 5+ years of D365 experience, strong Dataverse/Power Platform skills, and a solid grasp of CI/CD and agile work settings.

Qualifications

• Bachelor's Degree in Computer Science or Information Systems.
• 8+ years of software development experience with lifecycle knowledge.
• 5+ years of D365 experience.
• Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
• Experience with Azure services to extend/integrate D365 capabilities.
• Experience with data surfacing strategies like PCF and virtual entities.
• Experience in agile or hybrid project environments.
• Healthcare industry or highly regulated environment preferred.

Responsibilities

• Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model‑driven apps, Power Automate).
• Support integrations with telephony platforms and other systems to achieve a single-pane‑of‑glass experience.
• Build and maintain plug‑ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
• Optimize performance, usability, and automation for CSR call, chat, and email flows.
• Enable AI‑driven experiences through virtual agents, case summarization, and intelligent routing.
• Monitor, troubleshoot, and improve reliability and adoption of D365 features.
• Confer with stakeholders to understand problems and identify software solutions.
• Analyze moderate‑risk business needs to determine solutions.
• Design solutions across platforms by studying requirements.
• Translate system requirements into code using multiple languages/tools.
• Develop and modify code and system setups as per specs.
• Apply CI/CD.
• Test with unit tests and automation; document results.
• Participate in cross‑functional project testing.
• Create technical documentation and production change notifications.
• Create SDLC artifacts.
• Resolve production problems related to assigned apps.
• Support initiatives with the design team to meet milestones.
• Provide feedback to peers on designs and IT process standardization.
• Pursue continuing education on Premera’s业务 and technologies.

Skills

Dataverse

Power Apps

Power Automate

Power BI

Dynamics 365 SDK

Dynamics 365/Power Platform

CRM UX design

Agile

Education

Bachelor’s Degree in Computer Science or Information Systems

Tools

PCF

Azure Functions

Azure ADF

Azure APIM

Logic Apps

Azure Service Bus

Azure Synapse

Azure OpenAI

Job description

Responsibilities

• Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model‑driven apps, Power Automate).
• Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single‑pane‑of‑glass experience.
• Build and maintain plug‑ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
• Optimize performance, usability, and automation for CSR call, chat, and email flows.
• Enable AI‑driven experiences through virtual agents, case summarization, and intelligent routing.
• Monitor, troubleshoot, and improve reliability and adoption of D365 features.
• Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
• Analyze moderate‑risk business needs to determine solutions.
• Design solutions on various platforms by studying requirements and information needs.
• Translate moderately complex system requirements into code using multiple programming languages and/or tools.
• Develop and modify code and system set‑up based on program specifications.
• Apply CICD (Continuous Integration/Continuous Deployment).
• Perform testing using both unit testing and test automation and document test results.
• Participate in testing associated with cross‑functional project team efforts.
• Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems.
• Create SDLC (Software Development Lifecycle) artifacts.
• Analyze and resolve moderate‑risk production problems related to assigned applications.
• Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met.
• Begin to provide feedback to peers on designs.
• Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
• Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.

Requirements

• Bachelor’s Degree in Computer Science or Information Systems.
• (8) years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.
• 5+ years of any D365 experience.
• Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
• Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
• Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
• Strong understanding of CRM user experience and designing for front‑line support teams.
• Ability to work cross‑functionally in agile or hybrid project environments.
• Exposure to cloud solutions.
• Previous experience in an agile environment.
• 5+ years of experience as a Dynamics 365/Power Platform Engineer, with a focus on customer service.
• Familiarity with telephony integrations (preferably Genesys Cloud CX).
• Knowledge of Azure Services such as Azure Service Bus, Azure Fabrics, and Synapses to extend and integrate Dynamics 365 capabilities.
• Familiarity with Azure OpenAI, RAG architecture, or other AI‑enhanced CRM tools.
• Knowledge of license tiers and optimization (e.g., Enterprise vs. Professional).
• Experience using and creating automated test tools.
• Experience in the healthcare industry or a highly regulated environment.

Core Competencies

Demonstrates expertise in Microsoft Dynamics 365, including CRM capabilities, Power Platform components, and integration with telephony systems. Proficient in software development lifecycle practices, with a strong focus on optimizing user experience and implementing AI‑driven solutions.