Senior CRM Developer

Veriipro; Richardson (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Veriipro is looking for an experienced Senior CRM Developer located in Richardson, Texas, to take ownership of Dynamics 365 Customer Service solutions. The ideal candidate will design, develop, integrate, and deploy CRM solutions, ensuring successful implementation and user satisfaction.

The role requires deep expertise in Dynamics 365 CRM, Power Platform, and PCF, along with collaboration skills across cross-functional teams. This is a fantastic opportunity for someone with strong problem-solving abilities.

Qualifications

• Strong problem-solving skills and a track record of implementing CRM solutions.
• Experience in solution deployment and lifecycle management.

Responsibilities

• Design, develop, and maintain Dynamics 365 Customer Service solutions.
• Build complex Power Automate flows for various scenarios.
• Manage email integrations and promote solutions across environments.

Skills

Dynamics 365 CRM

Power Platform

PCF (PowerApps Component Framework)

Job description

We are seeking an experienced Senior CRM Developer with deep expertise in Dynamics 365 CRM, Power Platform, and PCF. The role involves end-to-end ownership of Dynamics 365 Customer Service solutions, including design, development, integration, and deployment. The ideal candidate is a self-starter with strong problem‑solving skills and a track record of successfully implementing CRM solutions.

Key Responsibilities

• Design, develop, and maintain Dynamics 365 Customer Service solutions, including Cases, Activities, Queues, SLAs, ARC, Email Template management, and PCF controls.
• Build and manage complex Power Automate flows for scenarios such as email‑to‑case, ARC logic, routing, and exception handling.
• Manage and troubleshoot email integrations, including Exchange synchronization, mailbox configuration, correlation logic, and disclaimer handling.
• Promote solutions safely across DEV → UAT → PROD environments, including handling hotfixes and rollback planning.
• Participate in UAT readiness, go‑live checklists, and post‑deployment validation activities.

Required Skills (Top 3)

• Dynamics 365 CRM
• Power Platform
• PCF (PowerApps Component Framework)

Preferred Qualifications

• Strong understanding of Dynamics 365 Customer Service processes.
• Experience with solution deployment and lifecycle management.
• Excellent communication skills and ability to collaborate with cross‑functional teams.