Software Development Engineer III, Microsoft Dynamics 365

Jobtailor; Mountlake Terrace (WA); On-site; USD 120,000 - 150,000; Full time

Job summary

Jobtailor in Mountlake Terrace, WA is seeking a software developer to design, build, and maintain CRM capabilities in Dynamics 365, and to integrate with Azure and Power Platform components. You will work with IT and business stakeholders in a hybrid or on-site environment to deliver scalable CRM solutions.

The role emphasizes strong coding skills, CI/CD, testing, documentation, and a proactive approach to improving user experiences for frontline teams.

Qualifications

• Bachelor’s degree in computer science, information systems, or related field.
• 5 years of software development experience.
• 5 years of D365 experience.
• Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
• Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
• Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
• Strong understanding of CRM user experience and designing for front‑line support teams.
• Ability to work cross‑functionally in agile or hybrid project environments.
• Exposure to cloud solutions.
• Previous experience in an agile environment.

Responsibilities

• Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
• Support integrations with telephony platforms (Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
• Build and maintain plug‑ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
• Optimize performance, usability, and automation for CSR call, chat, and email flows.
• Enable AI‑driven experiences through virtual agents, case summarization, and intelligent routing.
• Monitor, troubleshoot, and improve reliability and adoption of D365 features.
• Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
• Analyze moderate risk business needs to determine solutions.
• Design solutions on various platforms by studying requirements and information needs.
• Translate moderately complex system requirements into code using multiple programming languages and/or tools.
• Develop and modify code and system set‑up based on program specifications.
• Apply CI/CD (Continuous Integration/Continuous Deployment).
• Perform testing using both unit testing and test automation and document test results.
• Participate in testing associated with cross‑functional project team efforts.
• Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems.
• Create SDLC (Software Development Lifecycle) artifacts.
• Analyze and resolve moderate risk production problems related to assigned applications. Includes performance tuning, technical troubleshooting, debugging, call‑rotation, and root cause analysis.
• Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met.
• Begin to provide feedback to peers on designs.
• Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
• Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.

Skills

Software development

D365 experience

Dataverse & Power Platform

Azure services

Agile / Hybrid environments

Cross-functional collaboration

Education

Bachelor’s Degree in Computer Science or related field

Tools

Power Apps

Power Automate

Dataverse

Dynamics 365 SDK

Azure Functions

Logic Apps

PCF / custom pages

Job description

Responsibilities

• Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
• Support integrations with telephony platforms (Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
• Build and maintain plug‑ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
• Optimize performance, usability, and automation for CSR call, chat, and email flows.
• Enable AI‑driven experiences through virtual agents, case summarization, and intelligent routing.
• Monitor, troubleshoot, and improve reliability and adoption of D365 features.
• Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
• Analyze moderate risk business needs to determine solutions.
• Design solutions on various platforms by studying requirements and information needs.
• Translate moderately complex system requirements into code using multiple programming languages and/or tools.
• Develop and modify code and system set‑up based on program specifications.
• Apply CI/CD (Continuous Integration/Continuous Deployment).
• Perform testing using both unit testing and test automation and document test results.
• Participate in testing associated with cross‑functional project team efforts.
• Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems.
• Create SDLC (Software Development Lifecycle) artifacts.
• Analyze and resolve moderate risk production problems related to assigned applications. Includes performance tuning, technical troubleshooting, debugging, call‑rotation, and root cause analysis.
• Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met.
• Begin to provide feedback to peers on designs.
• Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
• Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• 5 years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.
• 5 years of any D365 experience.
• Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
• Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
• Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
• Strong understanding of CRM user experience and designing for front‑line support teams.
• Ability to work cross‑functionally in agile or hybrid project environments.
• Exposure to cloud solutions.
• Previous experience in an agile environment.

Core Competencies

Demonstrates expertise in Microsoft Dynamics 365, including CRM capabilities, Power Platform components, and data integrations. Proficient in software development lifecycle practices, with strong skills in programming, testing, and optimizing user experiences for customer service applications.