Microsoft Dynamics 365 Administrator

SmithGroup; Washington (District of Columbia); Hybrid; USD 110,000 - 129,000; Full time

Benefits offered by this job

Hybrid work environment

3 weeks PTO + buyable extra time off

8 paid federal holidays

Wellbeing resources

401(k) with employer matching

Tuition reimbursement

Career coaching

Professional development opportunities

Job summary

SmithGroup is seeking a Dynamics 365 Administrator to serve as a hands-on SME across the Microsoft Dynamics 365 ecosystem—CE, PO, and F&O. This hybrid role partners with business stakeholders, IT, and vendors to deliver configuration, production administration, automated testing, and upgrades.

Located in the Eastern time zone, you will own day-to-day operations and drive feature adoption. The ideal candidate has 3–5 years in a Dynamics administrator role, a CS/Tech degree, and experience with

Qualifications

• At least 3–5 years of experience as a Microsoft Dynamics administrator.
• Bachelor's degree in Computer Science or Technology preferred.
• Experience with CE, PO, and F&O Dynamics modules.
• Experience with Power Platform and Dataverse.
• Experience configuring security roles and production operations.
• Familiarity with SDLC practices and certifications.

Responsibilities

• Configure, administer, and support Dynamics 365 CE, PO, F&O and Power Platform modules.
• Coordinate with vendor for production issues, feature development, changes, and upgrades.
• Configure, test, deploy, and maintain D365 solutions across DEV, UAT, PROD environments.
• Manage day-to-day production operations: onboarding/offboarding, roles, security, and data integrity.
• Respond to end-user incidents via ticketing system and troubleshoot performance, access, and data issues.
• Drive adoption and return on investment by piloting new features with Microsoft experts and leads.
• Act as project manager for two OneVersion upgrades per year.
• Design and maintain automated functional and regression tests; support test-automation tools.

Skills

Dynamics 365

Power Platform

Dataverse

SDLC practices

Vendor management

Test automation

Education

Bachelor's degree in Computer Science or Technology

Tools

Leapwork

Power Platform

Dataverse

Power BI

SharePoint Online

Job description

SmithGroup is an integrated design firm with a reputation for cultivating a top-ranked culture while pioneering award-winning innovative design solutions. We blend research, data and technology with ingenuity and a creative spirit to deliver resilient, inclusive spaces that solve our clients' greatest challenges. Our teams create exceptional design solutions for healthcare, science and technology, workplace, mixed use, higher education, cultural, waterfront, parks and open spaces, and urban environments. We are looking for passionate problem solvers who want to elevate design, push boundaries and create a more resilient future.

SmithGroup is seeking a Dynamics 365 Administrator to serve as a hands-on subject matter expert across our Microsoft Dynamics 365 ecosystem - spanning Customer Engagement (CE), Project Operations (PO), and Finance and Operations (F&O). This is a hybrid role combining administrative duties, end-user support, and development effort. This role partners closely with business stakeholders, internal IT teams, and managed services providers to deliver D365 application configuration, production administration, operational support, test automation, and upgrade cycles. This position is located in the Eastern time zone.

Working with us, you will:

• Configure, administer, and support the Microsoft Dynamics 365 modules, including Customer Engagement (CE), Project Operations (PO), Finance and Operations (F&O) and Power Platform.
• Serve as the operational liaison to the Dynamics managed services vendor for production issues, new feature development, configuration changes, defect resolution, and upgrades.
• Configure, test, deploy, and maintain D365 solutions across DEV, UAT, and PROD environments, following established change-management, documentation, and support practices.
• Own day-to-day production operations for the Dynamics 365 ecosystem, including onboarding and offboarding users; administering roles and security access; monitoring and troubleshooting scheduled jobs; maintaining configurations; and performing data-quality and cleanup activities.
• Respond to end-user incidents and requests through the ticketing system, applying a methodical approach to assess and troubleshoot production issues related to performance, access, and data accuracy.
• Drive system adoption and continuous improvement by evaluating, piloting and rolling out new features in partnership with Microsoft experts and functional leads.
• Act as the SmithGroup project manager for two OneVersion upgrades each year.
• Design, build, maintain, and execute Dynamics functional and regression automated test plans for upgrades and changes using test automation software tools.
• Configure and maintain D365 Dataverse environments and deployment pipelines. Manage custom solutions and solution layering across environments.
• Extend platform capabilities through the creation of new entities, forms, plugins, apps, dataflows, workflows, and reports.
• Represent Dynamics 365 across all phases of the Solution Delivery Life Cycle - from requirements gathering through development, testing, and implementation - including technical guidance for related systems on Dynamics integrations.
• Contribute to the organization's Dynamics roadmap, including identifying opportunities to integrate AI-driven workflows.
• Drive the ongoing evolution of the Dynamics platform connecting client, project and financial data to allow the organization to run more efficiently, scale effectively, win more business and make decisions based on real-time information.
• This role has the potential to evolve into a lead position overseeing financial systems and its vendor management along with the integration of AI into financial workflows and financial reporting.

An ideal candidate has:

• In-depth knowledge of Microsoft Dynamics 365 applications, including CE, Project Operations, and Finance and Operations (F&O).
• At least 3-5 years of experience in a Microsoft Dynamics administrator role.
• A Bachelor's degree in Computer Science or Technology, preferred.
• Working knowledge of basic accounting principles and financial reporting.
• Experience configuring and supporting Dynamics 365 applications, including security roles and production operational processes.
• Experience with Power Platform and Dataverse.
• Experience designing and maintaining automated functional and regression tests with Leapwork or a comparable enterprise test-automation platform.
• Familiarity with Software Development Life Cycle (SDLC) practices.
• Relevant functional and/or technical D365 certifications.
• Working knowledge of Power BI and SharePoint Online preferred.
• Strong ability to work independently and manage multiple priorities simultaneously.
• Demonstrated ability to collaborate with vendors and managed service providers for ongoing application support and development.

At SmithGroup, we are committed to helping our staff thrive with great projects and time to unwind.

While we may ultimately pay more or less than a posted salary range, at the time of posting the anticipated salary range for this position is $110,000 to $129,000 annually and you are eligible for a performance-based bonus each year.

Benefits and Compensation

• We offer flexible scheduling, a hybrid work environment
• 3 weeks of PTO within your first year of employment with the option of purchasing additional time off
• 8 paid federal holidays
• 15 extra Fridays off!
• medical coverage
• dental coverage
• vision coverage
• wellbeing resources
• paid parental leave
• a flex spending account
• voluntary insurance options
• 401(k) program with employer matching
• tuition reimbursement program
• one-on-one career coaching
• professional development opportunities

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you require reasonable accommodation to complete this application, interview, or otherwise participate in the employee selection process, please direct your inquiries to [e-mail].