Microsoft Dynamics 365 Administrator

SmithGroup; Chicago (IL); Hybrid; USD 110,000 - 129,000; Full time

Benefits offered by this job

PTO and holidays

Hybrid work environment

401(k) with employer matching

Career coaching & development

Job summary

SmithGroup is seeking a Dynamics 365 Administrator to be a hands-on SME across CE, PO, and F&O, in a hybrid role near the Eastern time zone. You will configure, support, and upgrade D365 environments, partner with MSPs, and drive feature adoption while maintaining test automation and data quality.

The role offers a comprehensive benefits package and a potential career path toward lead responsibilities. The position requires 3-5 years in a Dynamics admin role, a CS/Tech degree, and experience

Qualifications

• In-depth knowledge of Microsoft Dynamics 365 CE, PO, and F&O.

Responsibilities

• Configure, administer, and support Dynamics 365 modules (CE, PO, F&O) and Power Platform.
• Coordinate with Dynamics MSP for production issues and upgrades.
• Manage DEV/UAT/PROD environments with change-management and documentation.
• Own day-to-day production operations including user onboarding/offboarding, security roles, and data quality.
• Respond to end-user incidents via ticketing system and troubleshoot performance, access, and data issues.
• Lead adoption and rollout of new features in partnership with Microsoft experts and functional leads.
• Act as project manager for annual OneVersion upgrades.
• Design and maintain automated test plans for upgrades using Leapwork or similar tools.
• Configure Dataverse environments and deployment pipelines; manage custom solutions.
• Extend platform with new entities, forms, plugins, apps, workflows, and reports.
• Guide Dynamics across the solution delivery lifecycle and advise on integrations.
• Contribute to Dynamics roadmap including AI-driven workflows.
• Support data-driven decisions by connecting client, project, and financial data.
• Role may evolve into lead position overseeing vendor management and AI in finance.

Skills

Dynamics 365 knowledge

Power Platform

Dataverse

Power BI

SharePoint Online

Leapwork testing

SDLC practices

Vendor collaboration

Education

Bachelor's degree in CS or Technology

Tools

Microsoft Dynamics 365

Power Platform

Dataverse

Leapwork

SharePoint Online

Job description

SmithGroup is an integrated design firm with a reputation for cultivating a top-ranked culture while pioneering award-winning innovative design solutions. We blend research, data and technology with ingenuity and a creative spirit to deliver resilient, inclusive spaces that solve our clients' greatest challenges. Our teams create exceptional design solutions for healthcare, science and technology, workplace, mixed use, higher education, cultural, waterfront, parks and open spaces, and urban environments. We are looking for passionate problem solvers who want to elevate design, push boundaries and create a more resilient future.

SmithGroup is seeking a Dynamics 365 Administrator to serve as a hands‑on subject matter expert across our Microsoft Dynamics 365 ecosystem – spanning Customer Engagement (CE), Project Operations (PO), and Finance and Operations (F&O). This is a hybrid role combining administrative duties, end‑user support, and development effort. This role partners closely with business stakeholders, internal IT teams, and managed services providers to deliver D365 application configuration, production administration, operational support, test automation, and upgrade cycles. This position is located in the Eastern time zone.

Working with us, you will:

• Configure, administer, and support the Microsoft Dynamics 365 modules, including Customer Engagement (CE), Project Operations (PO), Finance and Operations (F&O) and Power Platform.
• Serve as the operational liaison to the Dynamics managed services vendor for production issues, new feature development, configuration changes, defect resolution, and upgrades.
• Configure, test, deploy, and maintain D365 solutions across DEV, UAT, and PROD environments, following established change‑management, documentation, and support practices.
• Own day‑to‑day production operations for the Dynamics 365 ecosystem, including onboarding and offboarding users; administering roles and security access; monitoring and troubleshooting scheduled jobs; maintaining configurations; and performing data‑quality and cleanup activities.
• Respond to end‑user incidents and requests through the ticketing system, applying a methodical approach to assess and troubleshoot production issues related to performance, access, and data accuracy.
• Drive system adoption and continuous improvement by evaluating, piloting and rolling out new features in partnership with Microsoft experts and functional leads.
• Act as the SmithGroup project manager for two OneVersion upgrades each year.
• Design, build, maintain, and execute Dynamics functional and regression automated test plans for upgrades and changes using test automation software tools.
• Configure and maintain D365 Dataverse environments and deployment pipelines. Manage custom solutions and solution layering across environments.
• Extend platform capabilities through the creation of new entities, forms, plugins, apps, dataflows, workflows, and reports.
• Represent Dynamics 365 across all phases of the Solution Delivery Life Cycle – from requirements gathering through development, testing, and implementation – including technical guidance for related systems on Dynamics integrations.
• Contribute to the organization's Dynamics roadmap, including identifying opportunities to integrate AI‑driven workflows.
• Drive the ongoing evolution of the Dynamics platform connecting client, project and financial data to allow the organization to run more efficiently, scale effectively, win more business and make decisions based on real‑time information.
• This role has the potential to evolve into a lead position overseeing financial systems and its vendor management along with the integration of AI into financial workflows and financial reporting.

An ideal candidate has:

• In-depth knowledge of Microsoft Dynamics 365 applications, including CE, Project Operations, and Finance and Operations (F&O).
• At least 3-5 years of experience in a Microsoft Dynamics administrator role.
• A Bachelor's degree in Computer Science or Technology, preferred.
• Working knowledge of basic accounting principles and financial reporting.
• Experience configuring and supporting Dynamics 365 applications, including security roles and production operational processes.
• Experience with Power Platform and Dataverse.
• Experience designing and maintaining automated functional and regression tests with Leapwork or a comparable enterprise test‑automation platform.
• Familiarity with Software Development Life Cycle (SDLC) practices.
• Relevant functional and/or technical D365 certifications.
• Working knowledge of Power BI and SharePoint Online preferred.
• Strong ability to work independently and manage multiple priorities simultaneously.
• Demonstrated ability to collaborate with vendors and managed service providers for ongoing application support and development.

At SmithGroup, we are committed to helping our staff thrive with great projects and time to unwind. We offer flexible scheduling, a hybrid work environment, 3 weeks of PTO within your first year of employment with the option of purchasing additional time off, 8 paid federal holidays, plus 15 extra Fridays off! Our benefits plan includes medical, dental, and vision coverage, wellbeing resources, paid parental leave, a flex spending account and voluntary insurance options. We invest in your future through our 401(k) program with employer matching, tuition reimbursement program, one‑on‑one career coaching and professional development opportunities. While we may ultimately pay more or less than a posted salary range, at the time of posting the anticipated salary range for this position is $110,000 to $129,000 annually and you are eligible for a performance‑based bonus each year.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you require reasonable accommodation to complete this application, interview, or otherwise participate in the employee selection process, please direct your inquiries to [e-mail].