Microsoft D365 F&O Managed Services Service Delivery Manager

HSO; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay with performance-based bonus

Unlimited paid time off

Medical, dental, and vision coverage

401(k) plan with company match

Job summary

A technology consulting firm is seeking a Service Delivery Manager for Microsoft D365 F&O. You will manage delivery and relationships with clients, lead ERP initiatives, and ensure client satisfaction. Ideal candidates have over 6 years of D365 implementation experience. This role offers competitive pay and unlimited paid time off.

Qualifications

• 6+ years of D365 for F&O implementation experience required.
• Serve as project lead and primary service delivery interface for customers.
• Coordinate with Account Management and Customer Care Team.

Responsibilities

• Manage delivery aspects of customer projects including project management and status communication.
• Establish and nurture relationships with internal and client teams.
• Maintain project status, resource plans, and financial updates.

Skills

Project management

Relationship building

Change management

Team collaboration

Job description

Microsoft D365 F&O Managed Services Service Delivery Manager

• Work with a long-tenured, highly experienced, collaborative, supportive, and fun goal-oriented team.
• Take part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business.
• Be responsible for delivery and management into strategic live client accounts within the Customer Care team.
• Handle multiple projects/tasks simultaneously.
• Understand change management.
• Build strong relationships with clients and partners.
• Prioritize tasks and communicate commitments with clients and team members.
• Work in a highly collaborative team environment.
• Travel to client sites when necessary.

Requirements

• Serve as project lead and primary service delivery interface and point of contact for customer.
• Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives.
• Provide the primary Solution Architect role for the customer.
• Own all delivery aspects of customer projects, including project management, documentation of requirements and timeline, resolution of open issues, communication of status, and more to maintain customer satisfaction.
• Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
• Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports.
• 6+ years of D365 for F&O implementation experience required.

Benefits

We offer competitive pay with performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including medical, dental, and vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you'll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

Additional Information

Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Information Technology. Industries: Technology, Information and Internet.