Microsoft D365 Service Delivery Manager

HSO; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A consulting firm is seeking a Service Delivery Manager in New York City. The role involves managing delivery and client relationships, focusing on Dynamics 365 implementations. With over 6 years of experience required, the ideal candidate will work in a collaborative environment, guiding strategic ERP initiatives and ensuring customer satisfaction. This full-time position emphasizes communication and project management skills within the IT Services industry.

Qualifications

• 6+ years of D365 for F&O implementation experience required.
• Serve as project lead and primary service delivery interface and point of contact for the customer.
• Coordinate closely with Account Management and Customer Care Team.

Responsibilities

• Be responsible for delivery and management into strategic live client accounts.
• Understand change management.
• Build strong relationships with clients and partners.

Skills

Functional skills

Analytical skills

Presentation skills

Documentation skills

Interpersonal skills

Job description

As a Service Delivery Manager you can expect to…

• Work with a long tenured, highly experienced, collaborative, supportive, and a fun goal-oriented team
• You will be taking part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business.
• Be responsible for delivery and management into strategic live client accounts within the Customer Care team
• Handling multiple projects/tasks simultaneously
• Understanding change management
• Build strong relationships with clients and partners
• Prioritize tasks and communicating commitments with clients & team members
• Work in a highly collaborative team environment
• Travel to client-site when necessary

You’re great at…

• Developing strong functional, analytical, presentation, documentation, training and interpersonal skills
• Building relationships with clients and partners
• Prioritizing tasks and communicating commitments
• Working in a highly collaborative team environment
• Solving complex problems with creative solutions
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company

Requirements

• Serve as project lead and primary service delivery interface and point of contact for customer
• Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives
• Provide the primary Solution Architect role for the customer.
• Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction.
• Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
• Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports.
• 6+ years of D365 for F&O implementation experience required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Construction, Software Development, and IT Services and IT Consulting