Microsoft Copilot Studio Subject Matter Expert (SME)

TrueTandem, LLC; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Life and disability insurance

Paid holidays and PTO

Job summary

TrueTandem is seeking a Microsoft Copilot Studio Subject Matter Expert to provide expert-level support for Government‑prioritized Copilot Studio initiatives and related Power Apps activities. The SME will deliver development, configuration, troubleshooting, testing, deployment assistance, documentation, and knowledge transfer within a government‑led team.

The role requires extensive experience with Copilot Studio agents, Power Platform components, and secure, compliant delivery across

Qualifications

• 10+ years of professional software development experience with enterprise applications.
• 5+ years Power Platform development using Power Apps, Power Automate, Dataverse.
• Experience designing, building, testing and deploying Copilot Studio agents.
• Experience integrating Copilot Studio with Power Platform, Microsoft 365 services, data sources and APIs.
• Experience configuring Copilot Studio topics, instructions, and conversation flows.
• Experience grounding responses in governed content and escalation rules.
• Experience developing Canvas or Model‑Driven Apps with Dataverse.</br>
• U.S. citizenship and ability to obtain Public Trust Clearance.

Responsibilities

• Design, develop, test, and deploy Copilot Studio agents for prioritized processes.
• Configure and enhance Power Apps as needed for work requests.
• Troubleshoot issues and propose practical solutions within approved environments.
• Refine business and user requirements and advise on implementation.
• Provide testing support, deployment assistance, and technical documentation.
• Deliver hands‑on knowledge transfer via Teams and maintain operations post‑delivery.

Skills

Power Platform

Copilot Studio

Agile delivery

Stakeholder comms

Tech docs

Govt collaboration

Security compliance

LLM integration

Education

Bachelor's degree

Tools

Power Automate

Dataverse

SharePoint Online

Teams

Azure

Job description

Company Description

TrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well‑known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data.

Position Summary

TrueTandem is seeking a Microsoft Copilot Studio Subject Matter Expert (SME) to provide flexible, ad hoc technical expertise in support of our customer. The SME will deliver application-level development, configuration, troubleshooting, testing, deployment assistance, documentation, technical consultation, and hands‑on knowledge transfer for Government‑prioritized Copilot Studio initiatives and related Power Apps activities. The role operates within a Government‑led team and is intended to help advance priority solutions while increasing internal proficiency and self‑sufficiency.

Role And Responsibilities

• Design, develop, test, and deploy Microsoft Copilot Studio agents supporting prioritized business processes
• Configure and enhance Microsoft Power Apps when required for authorized work requests
• Troubleshoot technical and functional issues and recommend practical solution approaches within approved environments
• Help identify, refine, and prioritize business and user requirements
• Advise stakeholders on solution approaches, features, capabilities, user experience, and implementation considerations
• Provide testing support, deployment assistance, and technical documentation for authorized work
• Provide virtual, targeted hands‑on and over‑the‑shoulder knowledge transfer through Microsoft Teams
• Provide operations and maintenance support for work products created or modified under the task order, subject to Government priorities and remaining funded hours
• Acknowledge and respond to support requests

Required Qualifications

• 10+ years of professional software development experience, including experience delivering enterprise applications and business‑process solutions
• 5+ years of hands‑on Microsoft Power Platform development experience using Power Apps, Power Automate, Dataverse, and related Microsoft 365 services
• Demonstrated experience designing, building, testing, and deploying, Microsoft Copilot Studio agents
• Experience integrating Copilot Studio agents with Power Platform components, Microsoft 365 services, approved enterprise data sources, connectors, APIs, and automated workflows
• Experience configuring topics, instructions, knowledge sources, actions, variables, entities, authentication, and conversation flows in Copilot Studio
• Experience designing agents that answer from governed knowledge sources, including grounding responses in approved content, testing response accuracy, and defining when an agent should decline to answer or elevate to a human
• Experience developing Canvas Apps or Model‑Driven Apps and configuring Dataverse tables, forms, views, relationships, and business rules
• Experience troubleshooting Copilot Studio and Power Platform solutions across development, testing, deployment, and production‑support activities
• Experience translating stakeholder and business‑process needs into technical requirements, solution designs, implementation recommendations, and prioritized development tasks
• Experience conducting hands‑on technical demonstrations, paired development, and over‑the‑shoulder knowledge‑transfer sessions for technical and nontechnical users
• Experience working within Agile or iterative delivery environments and collaborating with product owners, project managers, business analysts, developers, and Government stakeholders
• Experience developing solutions in accordance with organizational security, privacy, accessibility, data‑handling, and secure‑development requirements
• U.S. citizenship and the ability to obtain and maintain a Public Trust Clearance

Preferred Qualifications

• Experience supporting Microsoft Copilot Studio and Power Platform solutions for CDC, HHS, another federal agency, or a similarly governed organization
• Experience building LLM‑based agents or assistants on other platforms, such as Azure AI Foundry, Semantic Kernel or other agent frameworks, or Model Context Protocol (MCP) integrations
• Experience integrating Power Platform solutions with SharePoint Online, Teams, Azure services, REST APIs, custom connectors, SQL Server, or other enterprise systems
• Experience supporting policy, evaluation, regulatory, program, analyst, reviewer, or executive stakeholders through solution discovery, design, and implementation
• Experience coaching citizen developers and supporting adoption through technical consultation, troubleshooting, reusable guidance, and knowledge transfer
• Experience applying application lifecycle management practices, including solution packaging, environment management, source control, release management, and deployment across Power Platform environments
• Experience implementing governance, security, compliance, and Section 508 accessibility considerations for Power Platform or Microsoft 365 solutions
• Microsoft certifications in Power Platform, Azure, Dynamics 365, or related Microsoft technologies

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The above salary range represents a general guideline; however, TrueTandem considers several factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

In addition, TrueTandem provides a variety of benefits including health insurance coverage, dental and vision plans, life and disability insurance, company paid holidays and paid time off (PTO). Our retirement plan offers a variety of investment options to build toward your retirement.

TrueTandem is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.