Microsoft Copilot Agent

Tata Consultancy Services; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services is looking for a professional in Charlotte, NC to lead the development of Microsoft Copilot Agents. The ideal candidate will have extensive expertise in Core Platform skills, along with a strong understanding of AI, including Generative AI & LLM skills.

This position requires at least 10 years of experience in the field, strong coding capabilities in various programming languages, and ability to handle complex workflows.

Qualifications

• Minimum 10 years of experience.
• Experience in creating Microsoft Copilot Agents required.
• Hands-on coding experience in building Microsoft Copilot Agents.

Skills

Core Platform skills

Power Platform expertise

Generative AI & LLM skills

Integration & API skills

Conversational and UX design skills

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

.NET

JavaScript

Python

Job description

Responsibilities

• Core Platform skills (Must have)
• Power Platform expertise
• Power Automate (Flows) → Automation & Backend actions
• Power Apps / Dataverse → data storage and app integration
• Power Fx basics → logic expressions used in agents
• Copilot studio fundamentals
• Topic, triggers, and conversation nodes
• Agent flows vs skills (when to use each)
• Adaptive cards for UI interactions
• Generative AI & LLM skills (Critical Differentiator)
• Understanding of LLM–driven agents
• Prompt Design and grounding
• Context management (multi-turn conversations)
• Retrieval-based answers using enterprise data
• Prompt Engineering
• Writing clear instructions for agents
• Controlling tone, style, and output consistency
• Integration & API skills (Enterprise scale enabler)
• APIs and connection integration
• REST APIs
• Custom connectors
• Integration with internal platforms (e.g. MuleSoft, Starburst in your ecosystem)
• MS Graphs
• Azure OpenAI / AI services
• MS 365 Integrations
• Pro-Code extension skills
• Programming languages
• .NET / JavaScript / Python for building custom skills
• Agent “skills” development
• Build reusable backend capabilities (multi-step logic)
• Handle complex workflows (e.g. Booking, provisioning)
• YAML/DevOps-style agent authoring
• Define agents via configuration (lac-style)
• Use tools for validation and automation
• Conversational and UX design skills
• Conversation Design
• Writing natural, user-friendly dialogue
• Handling ambiguity & fallback scenarios
• User journey thinking
• Intent → task completion → escalation
• Designing frictionless experiences
• Data & Governance skills (Critical in Banking context)
• Data grounding & governance
• Connecting agents to enterprise knowledge sources
• Ensuring correct data retrieval and accuracy
• Security and Compliance awareness
• Entra ID (authentication)
• Role-based access, data policies
• Automation and orchestration thinking
• Workflow orchestration
• Multi-step business processes
• Event-driven automation
• Multi-Agent patterns (advanced)

Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field
• Experience: Minimum 10 years
• Primary Skill: Experience in creating Microsoft Copilot Agents. Knowledge of ML and Deep Learning is a plus
• Hands-on coding experience in creating Microsoft Copilot Agents