Microsoft 365 Training & Knowledge Lead (Hybrid)

Eliassen Group; Village of Kings Point (NY); Hybrid; Confidential; Full time

Job summary

Eliassen Group is seeking an IT Training & Knowledge Management Specialist in Kings Point, NY to deliver Microsoft 365 and general IT training, create documentation, and maintain knowledge assets.

You will facilitate onboarding, manage SharePoint/intranet content, and analyze service desk trends to craft proactive training and IT communications. W2 with benefits is offered and contract-to-hire potential.

Qualifications

• 5-6 years of experience in IT training, knowledge management, technical communications, or a similar role.
• Strong working knowledge of Microsoft 365 including Teams, SharePoint, OneDrive, and Outlook.
• Ability to learn new tools and technologies, synthesize complex information, and create clear training and documentation.
• Experience delivering live and virtual training and facilitating sessions.
• Familiarity with IT service management platforms such as Jira or ServiceNow.
• Excellent written, verbal, and interpersonal communication skills.
• Preferred: Experience with Power Platform or AI chatbot tools.
• Preferred: Experience in regulated or government environments.
• Preferred: Knowledge of cybersecurity awareness training.
• Preferred: Microsoft 365 certifications such as MS-900 and MS-300 or MS-301.

Responsibilities

• Deliver Microsoft 365 and general IT training during employee onboarding.
• Develop quick reference guides, training materials, and knowledge base articles.
• Host Office Hours and Lunch & Learn sessions in person and via Microsoft Teams.
• Maintain and update IT SharePoint and intranet sites.
• Review service desk tickets to identify recurring issues and create proactive training materials.
• Develop and distribute IT announcements, newsletters, and cybersecurity bulletins and guidance.
• Support integration of ITSM tools such as Jira with training resources.
• Track mandatory training compliance and reporting.
• Assist in developing AI chatbot solutions for common IT issues.

Skills

IT training

Knowledge management

Technical communications

Effective communicator

Team collaboration

Education

Bachelor's degree in IT/Communications

Tools

Microsoft 365

Jira

ServiceNow

Power Platform

Job description

Eliassen Group is seeking an IT Training & Knowledge Management Specialist in Kings Point, NY to deliver Microsoft 365 and general IT training, create documentation, and maintain knowledge assets.

You will facilitate onboarding, manage SharePoint/intranet content, and analyze service desk trends to craft proactive training and IT communications. W2 with benefits is offered and contract-to-hire potential.