Microsoft 365 Adoption & AI Training Lead

OSTTRA Group; Fort Worth (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

401(k) with Company Match + Profit-Sh?

Paid Time Off & Holidays

Wellness, EAP & Educational Assistance

Job summary

Ben E. Keith Company is seeking a Digital Workplace Engineer II to drive enterprise technology adoption, training, and change management across the organization.

You will design and deliver learning programs for Microsoft 365, Copilot, Teams, SharePoint, and Power Platform, while partnering with leaders to improve the employee technology experience. You will blend engineering, training, and communications to make technology approachable, track adoption metrics, and support ongoing digital

Qualifications

• Bachelor's degree in Information Technology, Business, Communications, Education, or related field, or equivalent experience.
• Five+ years of experience supporting enterprise workplace technologies.
• Hands-on experience with Microsoft 365 technologies including Teams, SharePoint Online, OneDrive, Exchange Online, Copilot, Intune, and Power Platform.
• Experience delivering end-user training and technology enablement programs.
• Strong written, verbal, presentation, facilitation, and interpersonal skills.

Responsibilities

• Lead adoption initiatives for Microsoft 365, Copilot, Teams, SharePoint, OneDrive, Intune, and Power Platform solutions.
• Design and deliver instructor-led, virtual, and on-demand training for employees with varying technical skill levels.
• Create practical learning resources, including job aids, videos, tutorials, and knowledge articles.
• Develop communication and change strategies that support technology launches and enhancements.
• Partner with business leaders to identify opportunities, gather feedback, and improve the employee technology experience.
• Analyze adoption, engagement, and training metrics to measure impact and recommend improvements.
• Support Microsoft 365 administration, implementations, escalated issues, documentation, governance, and operational initiatives.
• Collaborate with IT, HR, Corporate Communications, and business teams to advance digital transformation.
• Explore and apply AI and emerging technologies to transform how training is designed, created, delivered, maintained, and personalized.
• Leverage AI to improve knowledge management and self-service support, including identification of easier information access.

Skills

Communication

Facilitation

Executive presentation

Relationship-building

Stakeholder management

Analytical thinking

Education

Bachelor's degree in IT / related field

Tools

Microsoft 365

Microsoft Copilot

SharePoint

Teams

OneDrive

Intune

Power Platform

Job description

Ben E. Keith Company is seeking a Digital Workplace Engineer II to drive enterprise technology adoption, training, and change management across the organization.

You will design and deliver learning programs for Microsoft 365, Copilot, Teams, SharePoint, and Power Platform, while partnering with leaders to improve the employee technology experience. You will blend engineering, training, and communications to make technology approachable, track adoption metrics, and support ongoing digital