Microsoft 365 Service Analyst

CO-OP; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday + bank holidays

Company pension with employer contrib.

Onsite gym access (Manchester HQ)

Job summary

Co-op is seeking a Microsoft 365 Service Analyst to join the Colleague Enablement & Insights team. You will support governance, adoption and ongoing management of Microsoft 365 services across the organisation, partnering with technical teams and stakeholders to drive real value for colleagues.

You will analyze usage data, craft communications and training, and help plan changes to keep staff productive and informed.

Qualifications

• Experience working with Microsoft 365 services and a passion for colleague technology.
• Understanding of service management, governance or continual improvement practices.
• Ability to communicate technical information clearly to technical and non-technical audiences.
• Good presentation skills and able to deliver training across the business.
• Experience using data and insight to identify trends and drive improvements.

Responsibilities

• Support ongoing management and continuous improvement of Microsoft 365 services across Co-op.
• Analyse service, adoption and engagement data to identify trends and opportunities.
• Create colleague communications, guidance and training materials for Microsoft 365 tools.
• Support planning, coordination and communication of Microsoft 365 changes and releases.
• Review roadmap updates, assess impacts and keep colleagues informed.
• Work with technical and operational teams to understand service impacts and risks.
• Support governance activities including licence management and service documentation.
• Build relationships with stakeholders and drive improvements based on insight.

Skills

Microsoft 365

Data analysis

Stakeholder management

Training delivery

Change management

Governance

Job description

We're looking for a Microsoft 365 Service Analyst to join our Colleague Enablement & Insights team and help us deliver a great Microsoft 365 experience for colleagues across Co-op. You'll support the management, governance and adoption of Microsoft 365 services, helping colleagues get the most from the tools they use every day. Working with technical teams and stakeholders across the business, you'll use insight and continuous improvement to help make sure our services are effective, well-managed and deliver real value. Why this role matters This is an opportunity to play a key role in shaping how thousands of colleagues experience Microsoft 365 across Co-op. You'll work at the heart of our Digital Workplace team, helping to introduce new capabilities, improve adoption of digital tools and support changes that make it easier for colleagues to do their jobs. It's a varied role that combines service management, stakeholder engagement, communications, data analysis and continuous improvement, giving you the chance to make a visible impact across a large and complex organisation. What you'll do

• Support the ongoing management and continuous improvement of Microsoft 365 services across Co-op
• Analyse service, adoption and engagement data to identify trends, opportunities and areas for improvement
• Create colleague communications, guidance and training materials that help people get the most from Microsoft 365 tools
• Support the planning, coordination and communication of Microsoft 365 changes and releases
• Review Microsoft roadmap updates and change notifications, assessing potential impacts and helping keep colleagues informed
• Work with technical and operational teams to understand service impacts, risks and improvement opportunities
• Support governance activities, including licence management, risk tracking, reporting and service documentation
• Build strong relationships with stakeholders across the business, using insight and feedback to improve colleague experience and service performance
  Experience working with Microsoft 365 services and a passion for colleague technology.
• An understanding of service management, change management, governance or continual improvement practices
• The ability to communicate technical information clearly and confidently to both technical and non-technical audiences
• Good presentation skills and able to deliver training to colleagues across the business
• Experience using data and insight to identify trends, support decision-making and drive continuous improvement
• Strong stakeholder management skills with the ability to build effective relationships across different teams
• Good organisational and planning skills, with the ability to manage multiple priorities and coordinate activities effectively
• A proactive approach to problem solving, with the confidence to identify opportunities and recommend improvements based on evidence and insight
  At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme
• A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.