SAP Functional Lead - Customer Activity Repository (CAR)

CO-OP; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension with up to 10% employer

Private healthcare

Onsite gym access

30% discount on Co-op products

Stream pay advancement

Virtual healthcare

24/7 colleague support

Training and career progression

Cycle-to-work

A place you'll belong

Job summary

Co-op is reshaping its Digital, Technology and Data function and seeks a SAP Functional Lead to drive the SAP Customer Activity Repository (CAR) and enable reliable data across retail and omnichannel operations. The role is based in Manchester with hybrid working and visa sponsorship where applicable.

You will work with architects, engineers, product managers and business stakeholders to design and deliver SAP CAR solutions, ensuring strong integrations across retail, supply chain and data

Qualifications

• Significant experience in SAP CAR, ideally in retail, supply chain or related environments.
• Strong expertise in SAP CAR functionality, including sales integration, POSDTA, DRF and Demand Data Foundation.

Responsibilities

• Lead the design and ongoing development of SAP CAR functionality.
• Act as a subject matter expert for SAP CAR and provide guidance on processes, design and platform improvements.
• Collaborate with architects, engineers, product managers and business stakeholders to design and deliver effective SAP CAR solutions.
• Support key SAP CAR capabilities: sales processing, inventory visibility, stock management and omnichannel operations.
• Ensure integration between SAP CAR and connected platforms (retail, supply chain, store, digital and data systems).
• Provide oversight and quality assurance for change delivery across the platform and services.
• Drive continuous improvement through process simplification, automation and optimisation.

Skills

SAP CAR

Sales integration

Inventory visibility

Stakeholder management

Agile delivery

Job description

Manchester city centre (hybrid working). We're open to applications from people who may require flexible working arrangements. There'll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage This role is eligible for Skilled Worker (Tier 2) visa sponsorship We're reshaping our Digital, Technology and Data function for the future, creating new opportunities, strengthening our capability, and building clearer, more resilient ways of working so we can deliver even better services for our Co-op, our colleagues, members and customers. We're looking for a SAP Functional Lead to join our Digital, Technology & Data team and help us develop and improve the technology that supports our retail and supply chain operations. In this role, you'll lead the functional direction of our SAP Customer Activity Repository (CAR) platform, making sure it delivers reliable, accurate and scalable data to support colleagues and customers across Co-op. Working closely with technology teams and business stakeholders, you'll help shape solutions that improve retail operations, stock visibility and omnichannel experiences. What you'll do

Why this role matters

• Lead the design and ongoing development of our SAP Customer Activity Repository (CAR) functionality.
• Act as a subject matter expert for SAP CAR, providing guidance on business processes, solution design and platform improvements
• Work closely with architects, engineers, product managers, business analysts and business stakeholders to design and deliver effective solutions
• Support the development of key SAP CAR capabilities, including sales transaction processing, inventory visibility, stock management and omnichannel operations
• Ensure effective integration between SAP CAR and connected platforms, including retail, supply chain, store, digital and data systems
• Provide oversight and quality assurance for change delivery across the platform and its supporting services
• Drive continuous improvement through process simplification, automation and optimisation
• Coach and support colleagues, helping to build capability and knowledge across SAP retail solutions
  Significant experience in SAP CAR, ideally in retail, supply chain or related environments, gained in roles such as Functional Consultant, Solution Designer, Product Specialist, or similar.
• Strong expertise in SAP Customer Activity Repository (CAR) functionality, primarily sales integration and POSDTA, DRF, Demand Data Foundation, inventory management/integration and related business processes.
• A good understanding of retail operations, inventory management, stock visibility and omnichannel fulfilment
• Experience designing and delivering SAP CAR solutions within large and complex organisations
• Knowledge of SAP S/4HANA Retail and the wider retail technology ecosystem
• Experience integrating SAP CAR with retail, supply chain, e-commerce, merchandising and data platforms
• Strong communication and stakeholder management skills, with the ability to explain complex concepts clearly and build effective relationships
• Experience delivering technology change in agile, product-focused environments
  At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme
• A place you'll belong