Microsoft 365 Enterprise Administrator

National Church Residences; Dublin (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical & Rx (3 plan options)

Parental Leave 100% (4 weeks)

Dental & Vision

Life & Disability insurance

Flexible Spending Accounts

Well-being program reimbursements

Retirement savings plan with company 3

Paid time off & holidays

Tuition reimbursement

Job summary

National Church Residences, based in Columbus, OH, seeks an experienced Microsoft365 Enterprise Administrator to own the tenant, oversee Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID, and Intune in a hybrid environment.

The role partners with IT Security and external MSPs to ensure secure, compliant, and high‑performing collaboration aligned to business and tech roadmaps. 5+ years of enterprise Microsoft365 experience and relevant certifications are preferred.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience.
• 5+ years of hands‑on experience administering Microsoft365 services at enterprise scale.
• Understanding of healthcare or nonprofit compliance requirements such as HIPAA preferred.
• Microsoft365 Certified: Enterprise Administrator Expert or equivalent certifications preferred.
• Additional Microsoft certifications such as Azure Administrator or Security Administrator preferred.

Responsibilities

• Own the configuration, monitoring, and optimization of all Microsoft365 services including Exchange Online, SharePoint Online/OneDrive, Teams, Entra ID, and Intune.
• Ensure platform health, availability, and performance through proactive monitoring, issue resolution, and coordination with Microsoft Support.
• Manage Microsoft365 licensing, service capacity planning, and feature enablement aligned to organizational needs.
• Administer identity and access management using Entra ID, including user lifecycle processes, role-based access, Conditional Access policies, and Multi‑Factor Authentication.
• Maintain secure hybrid identity integrations and auditable records for access, permissions, and changes.
• Implement and enforce Microsoft365 security and compliance controls including DLP, email security, Conditional Access, Intune device compliance, and Purview capabilities.
• Partner with Information Security to align Microsoft365 configurations with Zero Trust principles, CIS benchmarks, and regulatory requirements.
• Define and manage the operating model with the external MSP, ensuring clear ownership, ITIL‑based change management, and effective Level1/2 support.
• Serve as the primary escalation point and vendor liaison for Microsoft365 issues, reviewing MSP performance, SLAs, and driving service improvements.
• Lead Microsoft365 roadmap initiatives including Purview data governance, Microsoft Fabric alignment, Syntex, Copilot, and tenant‑level feature rollouts.
• Support strategic initiatives such as intranet migration to SharePoint Online, ensuring strong information architecture, permissions, and user adoption.
• Drive operational excellence through automation (PowerShell), configuration optimization, documentation, and runbook development.
• Provide guidance, training, and knowledge transfer to internal IT teams and key business users on Microsoft365 best practices.

Skills

Exchange Online

Teams

SharePoint Online

OneDrive

Entra ID

AzureAD

MFA

Conditional Access

SSO

Intune

PowerShell

Purview/Data Governance

Vendor/MSP coordination

Power Platform/Viva/Syntex/Copilot

ITIL-change management

English proficiency

Education

Bachelor’s degree in Information Technology/Computer Science

Job description

Job Description

In this Columbus, Ohio based hybrid role, you will serve as the enterprise technical owner of National Church Residences’ Microsoft365 tenant, overseeing Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (AzureAD), Intune, and related services. This senior-level, individual contributor role is responsible for platform ownership, governance, security, and overall tenant health. Acting as the primary internal authority for Microsoft365, you work closely with IT Security, Application Services, data platform teams, and an external Managed Services Provider (MSP) to ensure a secure, compliant, and high-performing collaboration environment aligned to business and technology roadmaps.

ESSENTIAL FUNCTIONS

Own the configuration, monitoring, and optimization of all Microsoft365 services including Exchange Online, SharePoint Online/OneDrive, Teams, Entra ID (AzureAD), and Intune. Ensure platform health, availability, and performance through proactive monitoring, issue resolution, and coordination with Microsoft Support. Manage Microsoft365 licensing, service capacity planning, and feature enablement aligned to organizational needs. Administer identity and access management using Entra ID, including user lifecycle processes, role-based access, Conditional Access policies, and Multi‑Factor Authentication. Maintain secure hybrid identity integrations and auditable records for access, permissions, and changes. Implement and enforce Microsoft365 security and compliance controls including DLP, email security, Conditional Access, Intune device compliance, and Purview capabilities. Partner with Information Security to align Microsoft365 configurations with Zero Trust principles, CIS benchmarks, and regulatory requirements. Define and manage the operating model with the external MSP, ensuring clear ownership, ITIL‑based change management, and effective Level1/2 support. Serve as the primary escalation point and vendor liaison for Microsoft365 issues, reviewing MSP performance, SLAs, and driving service improvements. Lead Microsoft365 roadmap initiatives including Purview data governance, Microsoft Fabric alignment, Syntex, Copilot, and tenant‑level feature rollouts. Support strategic initiatives such as intranet migration to SharePoint Online, ensuring strong information architecture, permissions, and user adoption. Drive operational excellence through automation (PowerShell), configuration optimization, documentation, and runbook development. Provide guidance, training, and knowledge transfer to internal IT teams and key business users on Microsoft365 best practices.

EXPECTATIONS

Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem‑solving methods. Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws. With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws. Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties. Performs other duties as assigned.

Education

Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience.

Experience

5+ years of hands‑on experience administering Microsoft365 services at enterprise scale. Understanding of healthcare or nonprofit compliance requirements such as HIPAA preferred. Microsoft365 Certified: Enterprise Administrator Expert or equivalent certifications preferred. Additional Microsoft certifications such as Azure Administrator or Security Administrator preferred.

Skills

Excellent communication, comprehension, and interpersonal skills. Deep expertise in Exchange Online, Teams, SharePoint Online/OneDrive, and Entra ID (AzureAD). Strong experience with identity and access management including MFA, Conditional Access, and SSO. Hands‑on experience managing Intune device and application policies. Proficiency in PowerShell scripting for Microsoft365 administration and automation. Familiarity with Microsoft Purview compliance and data governance capabilities. Strong communication, problem‑solving, and cross‑functional collaboration skills. Experience coordinating with vendors or MSPs supporting enterprise platforms. Experience supporting Microsoft Power Platform, Viva, Syntex, or Copilot capabilities. Experience leading or contributing to large‑scale Microsoft365 migrations or tenant initiatives. Familiarity with ITIL‑aligned change management practices. Must have the ability to speak, read, write and understand English, as well as the ability to make self‑understood.

Travel

Must be willing and able to travel from Central Ohio up to 5%.

Benefits

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
• Parental Leave paid at 100% for four weeks Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers.
• Company provided Life & ADD insurance and Disability coverage.
• Supplemental benefits such as Life and AD&D for you and your family, Accident Insurance, Hospital Indemnity, and Critical Illness.
• Flexible Spending Accounts for Dependent Care and Transportation & Parking
• Well‑being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well‑Being Your Way which offers up to $1000/year in rewards & reimbursements!
• Retirement Savings Plan offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses Paid Time Off (PTO), 9 paid Holidays and Parental Paid Leave at 100% *Programs vary depending on Full Time, Part Time or Contingent Status #LI-TS1

Diversity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

About Us

National Church Residences serves more than 46,000 seniors through our array of housing and health care services. Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home. With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled. National Church Residences believes in finding, recruiting, developing, and rewarding talent. We hire people with the greatest potential and then we give them the resources they need to do their best work and grow. Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels. Your best career move starts with National Church Residences.