Receptionist - Part-Time - Covers any shift/hours as needed

National Church Residences; United States; On-site; USD 20,664,000 - 27,552,000; Part time

Job summary

National Church Residences is seeking a part-time Receptionist to create a secure, welcoming environment for residents, visitors, and staff. You will handle phones, greet guests, maintain a tidy work area, and perform light clerical duties including data entry and mail processing.

Qualifications include a high school diploma or equivalent and at least six months of general office experience with strong customer service and computer skills.

Qualifications

• High school diploma or equivalent is required.
• Minimum 6 months of general office experience with customer service focus.
• Strong communication and basic computer skills.

Responsibilities

• Answer phones according to facility policy and relay messages to managers and staff.
• Greet residents, visitors and staff professionally and help with their needs.
• Maintain a welcoming, clean, and sanitary work area.
• Restock supplies, refreshments and collateral as needed.
• Provide directions and connect residents, visitors and staff to the correct department.
• Assist with tasks such as tracking keys and managers' schedules; process work orders and IDs.
• Perform clerical tasks including data entry, sorting and filing, and photocopying for residents and staff.
• Process incoming and outgoing mail and assist residents with requests.

Skills

Customer service

Phone etiquette

English proficiency

Organization

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Windows OS

Job description

Job Description: Title: Receptionist - Part-Time - Covers any shift/hours as needed Division: All Status: Non-exempt Reports to: Revision date: 2-2023 Supervises: N/A

Purpose

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulation the Receptionist assumes responsibility for providing secure and welcoming environment for all visitors, residents, and staff, and performs routine clerical work.

Essential Functions

• Answers phones according to facility policy, takes and relays messages for managers and staff.
• Screens calls.
• Greet residents, visitors and staff and helps with their needs in a professional and compassionate manner.
• Maintains work area to ensure a welcoming environment that is clean and sanitary.
• Restock supplies, refreshments, point of sale items, collateral, etc. as applicable.
• Provides directions to residents, visitors, and staff making connections with the correct responsible party as needed.
• Assists with tasks as assigned such as tracking facility keys and managers’ schedule.
• Processes work orders/IDT’s and ensure they are given to correct department.
• Performs clerical functions such as computer data entry, sorting and filing.
• This includes photocopying for residents and management staff.
• Processes incoming and outgoing mail.
• Assists with resident requests as needed.

Expectations

Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff.

Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

Performs other duties as assigned.

Job Specification Sheet

• Education: Must have high school diploma or equivalent.
• Experience: 6 months of general office work required with a focus on customer service.
• Licensure: None required
• Mental: Must have good communication, comprehension, computer and interpersonal skills. Must have the ability to speak, read, write and understand English.
• Skills: Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly. Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently. Must have strong motivational skills and a high emotional intelligence quotient (EQ)

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With respect to said job description, estimate the daily time spent performing the following activities. Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus R Climbing R Stooping Lifting/Carrying S 10-25 lbs. S Standing R Pushing R 26-50 lbs. F Sitting R Pulling R 51-75 lbs. S Walking R Driving R 76 + lbs.

Supervision Received

General supervision. Employee generally operates by himself/herself checking with supervisor when in doubt.

Working Conditions

Good conditions with some exposure to conditions such as odors, illness, infection and physical contact with residents/clients. Suitable work environment, some distractions.

Consequences of Errors

Some monetary responsibility.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

National Church Residences serves more than 46,000 seniors through our array of housing and health care services. Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home.

With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators.

We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled.

National Church Residences believes in finding, recruiting, developing, and rewarding talent. We hire people with the greatest potential and then we give them the resources they need to do their best work and grow.

Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels.

Your best career move starts with National Church Residences.