Microsoft 365 Enterprise Administrator

nationalchurchresidences; Dublin (OH); Hybrid; USD 110,000 - 140,000; Full time

Job summary

National Church Residences in Columbus, OH seeks an experienced enterprise Microsoft 365 lead who will own the tenant including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID, and Intune. The role is hybrid, collaborating with IT Security, application services, data teams, and an MSP to ensure secure, compliant operation aligned to roadmaps.

The position requires 5+ years of hands-on 365 administration, strong governance, and relevant certifications; experience with

Qualifications

• Bachelor's degree in IT or CS or equivalent experience
• 5+ years hands-on experience administering Microsoft 365 at enterprise scale
• HIPAA or nonprofit compliance knowledge preferred
• Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certifications preferred

Responsibilities

• Own the configuration, monitoring, and optimization of all Microsoft 365 services (Exchange Online, SharePoint Online/OneDrive, Teams, Entra ID, Intune)
• Ensure platform health, availability, and performance through proactive monitoring and issue resolution
• Manage Microsoft 365 licensing, capacity planning, and feature enablement
• Administer identity and access management using Entra ID including MFA and Conditional Access
• Maintain secure hybrid identity integrations and auditable records for access and changes
• Implement and enforce Microsoft 365 security and compliance controls including DLP and Purview
• Collaborate with Information Security to align configurations with Zero Trust, CIS benchmarks, regulatory requirements
• Define operating model with external MSP and ensure ITIL-based change management
• Serve as escalation point for MS365 issues and review MSP performance
• Lead MS365 roadmap initiatives (Purview, Microsoft Fabric, Syntex, Copilot)
• Support intranet migration to SharePoint Online with strong information architecture
• Drive automation (PowerShell), documentation, and runbooks
• Provide training and knowledge transfer on best practices

Skills

Microsoft 365 administration

Identity and access management

Security/compliance governance

MSP coordination

Education

Bachelor's degree in Information Technology / Computer Science or equivalent

Tools

Entra ID (Azure AD)

Intune

Exchange Online

SharePoint Online

OneDrive

Teams

Job description

Job Description:

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.

With over 340 communities across 25 states, we are the nation's largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.

PURPOSE

In this Columbus, Ohio based hybrid role, you will serve as the enterprise technical owner of National Church Residences' Microsoft 365 tenant, overseeing Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, and related services. This senior-level, individual contributor role is responsible for platform ownership, governance, security, and overall tenant health.

Acting as the primary internal authority for Microsoft 365, you work closely with IT Security, Application Services, data platform teams, and an external Managed Services Provider (MSP) to ensure a secure, compliant, and high-performing collaboration environment aligned to business and technology roadmaps.

ESSENTIAL FUNCTIONS

• Own the configuration, monitoring, and optimization of all Microsoft 365 services including Exchange Online, SharePoint Online/OneDrive, Teams, Entra ID (Azure AD), and Intune
• Ensure platform health, availability, and performance through proactive monitoring, issue resolution, and coordination with Microsoft Support
• Manage Microsoft 365 licensing, service capacity planning, and feature enablement aligned to organizational needs
• Administer identity and access management using Entra ID, including user lifecycle processes, role-based access, Conditional Access policies, and Multi-Factor Authentication
• Maintain secure hybrid identity integrations and auditable records for access, permissions, and changes
• Implement and enforce Microsoft 365 security and compliance controls including DLP, email security, Conditional Access, Intune device compliance, and Purview capabilities
• Partner with Information Security to align Microsoft 365 configurations with Zero Trust principles, CIS benchmarks, and regulatory requirements
• Define and manage the operating model with the external MSP, ensuring clear ownership, ITIL-based change management, and effective Level 1/2 support
• Serve as the primary escalation point and vendor liaison for Microsoft 365 issues, reviewing MSP performance, SLAs, and driving service improvements
• Lead Microsoft 365 roadmap initiatives including Purview data governance, Microsoft Fabric alignment, Syntex, Copilot, and tenant-level feature rollouts
• Support strategic initiatives such as intranet migration to SharePoint Online, ensuring strong information architecture, permissions, and user adoption
• Drive operational excellence through automation (PowerShell), configuration optimization, documentation, and runbook development
• Provide guidance, training, and knowledge transfer to internal IT teams and key business users on Microsoft 365 best practices

EXPECTATIONS

Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

Performs other duties as assigned.

Education

Education : Bachelor's degree in Information Technology, Computer Science, or equivalent professional experience

Experience

• 5+ years of hands-on experience administering Microsoft 365 services at enterprise scale
• Understanding of healthcare or nonprofit compliance requirements such as HIPAA preferred
• Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certifications preferred
• Additional Microsoft certifications such as Azure Administrator or Security A