Microsoft 365 Engineer/Administrator

Global Roles; Washington (District of Columbia); Hybrid; USD 85,000 - 135,000; Full time

Job summary

The American Red Cross seeks a Microsoft 365 Engineer/Administrator to ensure the reliability, security, and effectiveness of Microsoft 365 services, including Outlook, Exchange Online, SharePoint Online, OneDrive, and Teams. You will administer, troubleshoot, monitor, and report on the environment, while developing automation with PowerShell and Graph APIs to streamline operations.

Collaborate with IT teams, participate in on-call rotations, and focus on security, performance, and

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• Minimum 4 years of related experience or equivalent combination of education and related experience.
• Proficiency with PowerShell, Python, Bash, or similar scripting languages.
• Solid understanding of Microsoft 365 suite including SharePoint and Teams.

Responsibilities

• Administer, maintain, and support Microsoft 365 services (Outlook, Exchange Online, SharePoint Online, OneDrive, Teams).
• Troubleshoot and resolve end-user issues while meeting SLAs.
• Manage incidents, service requests, and problem records through ITSM platforms.
• Participate in on-call rotation for after-hours support.
• Develop PowerShell scripts and automation for administration and reporting.
• Utilize Microsoft Graph APIs to automate processes and integrate services.
• Monitor service health, security alerts, and usage trends.
• Create documentation, architecture diagrams, and user guides.

Skills

Microsoft 365 Administration

SharePoint Development

MS Teams

PowerShell Scripting

Python Scripting

Bash Scripting

ITIL Framework Implementation

ServiceNow Experience

Jira Service Management

Easy Vista ITSM

Networking

Systems Engineering

Hardware troubleshooting

Education

Bachelor's degree or equivalent

Information Systems or Computer Science related field preferred

Tools

ServiceNow

Jira Service Management

Easy Vista ITSM

Job description

The Microsoft 365 Engineer/Administrator supports the American Red Cross's business and IT teams by ensuring the reliability, security, and effectiveness of Microsoft 365 services. The role involves administration, troubleshooting, security, monitoring, reporting, documentation, and user enablement within the Microsoft 365 environment.

Responsibilities

• Administer, maintain, and support Microsoft 365 services, including Outlook, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration technologies.
• Troubleshoot, diagnose, and resolve a wide range of technical issues for end users, providing timely and effective support while meeting established service level agreements (SLAs).
• Manage, track, and document incidents, service requests, and problem records through the Service Management platform, ensuring compliance with Change Management processes and procedures.
• Participate in an on-call rotation to provide after-hours support for critical and high-priority incidents.
• Develop and maintain PowerShell scripts and automation solutions to streamline Microsoft 365 administration, reporting, and operational workflows across Exchange Online, SharePoint Online, Microsoft Teams, and other M365 services.
• Utilize Microsoft Graph and related APIs to automate processes, integrate services, and improve operational efficiency.
• Investigate recurring issues, perform root cause analysis, and implement corrective actions to prevent future incidents.
• Monitor service health, system performance, security alerts, and usage trends across the Microsoft 365 environment.
• Generate reports and dashboards using PowerShell and available Microsoft 365 reporting tools to provide operational insights and support decision-making.
• Analyze monitoring and utilization data to optimize performance, improve resource allocation, enhance user experience, and maintain highly available and cost-effective services.
• Implement automation and process improvements that reduce manual effort, increase consistency, and improve service delivery.
• Manage user identities, roles, permissions, and access controls within Microsoft Entra ID (Azure AD) and Microsoft 365 workloads.
• Support security and compliance initiatives by enforcing organizational policies, monitoring access, and helping safeguard sensitive data and systems.
• Create and maintain technical documentation, architecture diagrams, operational procedures, user guides, FAQs, and training materials.
• Educate and support users on Microsoft 365 tools, best practices, and productivity features to promote adoption and effective use of technology.
• Collaborate with IT teams, vendors, and business stakeholders to support projects, system enhancements, and ongoing operational needs.
• Stay current with Microsoft 365 roadmap updates, emerging technologies, industry best practices, and evolving security standards, recommending improvements where appropriate.

Requirements

• Bachelor's degree required or equivalent combination of education and related experience required. Information Systems, Computer Science, or related field preferred.
• Minimum 4 years of related experience or equivalent combination of education and related experience required.
• Effective verbal and written communication skills.
• Ability to apply technical expertise to resolve problems.
• Ability to effectively prioritize and execute tasks efficiently.
• Ability to work on a team.
• Exceptional customer service skills.
• Exemplary written and communication skills, and a proven record of high-quality work.
• A solid understanding of the Microsoft 365 suite and technology stack, including components like SharePoint and Teams.
• Proficiency with PowerShell, Python, Bash, or similar scripting languages.
• A solid foundation in problem-solving and technical skills, including experience in hardware, software, networking, and systems engineering.
• Understanding the IT Infrastructure Library (ITIL) framework, including service request management, incident management, problem resolution, and change management.
• Experience using IT Service Management platforms, such as ServiceNow or Jira Service Management; Easy Vista ITSM experience is a plus.

Skills

• Microsoft 365 Administration
• SharePoint Development
• MS Teams
• PowerShell Scripting
• Python Scripting
• Bash Scripting
• Hardware troubleshooting
• System Troubleshooting
• Networking
• Systems Engineering
• ITIL Framework Implementation
• Service Request Management
• Incident Management
• Problem Resolution
• Change Management
• IT Service Management
• ServiceNow Experience
• Jira Service Management
• Easy Vista ITSM

Languages

English