Microsoft 365 Adoption & Enablement Specialist

Aegon; United States; Hybrid; USD 85,000 - 100,000; Full time

Job summary

Aegon is seeking a Microsoft 365 Business Systems Analyst - Solutions & Enablement to help users understand and adopt Microsoft 365 capabilities through business analysis, training, communications, and community engagement. You will support requirements discovery and solution assessment, guiding stakeholders on when a Microsoft 365 fit is appropriate and when other platforms should be consulted.

The role emphasizes collaboration across teams, development of training resources, and managing user

Qualifications

• Skills in Microsoft 365 adoption and user enablement; training, education, and knowledge management; SharePoint content management and governance; communications and change management; new feature and technology readiness; and business analysis and stakeholder coordination.
• Experience leading requirements-discovery sessions.
• Experience conducting fit-gap and solution-option analysis, including determining when a Microsoft 365 capability is suitable and when engineering, architecture, or another platform should be consulted.
• Ability to explain technical concepts to nontechnical audiences without oversimplifying risks, dependencies, or limitations.
• Well-developed understanding of application security and related compliance processes.
• Well-developed business process analysis and mapping skills.
• Working experience managing and reporting on service level objectives.
• Working ability to estimate and budget for IT services.
• Strong knowledge of standard software development life cycle methodologies.
• Strong ability to build relationships and work effectively with stakeholders at all levels, both within and outside the organization, with an understanding of organizational dynamics.
• Strong stakeholder-facilitation, written communication, presentation, relationship-management
• Ability to work effectively across strategic, tactical, and operational activities.
• Well-developed root cause analysis skills.
• Ability to work effectively across cultural differences in a global organization.
• Strong ability to adapt to change and navigate ambiguity.
• Strong ability to work independently and as part of a team.
• A proactive, accountable, and responsible approach to work.
• Several years of experience using Microsoft Word, Excel, Visio, PowerPoint, and SharePoint.
• Working knowledge of ITIL and project management methodologies.

Responsibilities

• Facilitate requirements-discovery sessions to understand business needs and coordinate with stakeholders.
• Conduct fit-gap and solution-option analysis to determine when Microsoft 365 capabilities are suitable and when to consult engineering, architecture, or teams supporting other platforms.
• Coordinate Microsoft 365 user community meetings and engagement activities.
• Assist with champion program administration and communications.
• Develop and update training materials, job aids, and learning resources.
• Assist with maintaining Microsoft 365 and Copilot SharePoint sites and resource centers, supporting content management and governance.
• Support communications and change management activities that help users prepare for new Microsoft 365 features and technologies.
• Explain technical concepts to nontechnical audiences, clearly communicating risks, dependencies, and limitations.

Skills

Microsoft 365 adoption

Training and enablement

SharePoint governance

Communications and change management

Stakeholder coordination

Requirements discovery

Risk communication

ITIL knowledge

Project management methodologies

Budgeting IT services

Microsoft Word

Excel

Visio

PowerPoint

SharePoint

Tools

Word

Excel

Visio

PowerPoint

SharePoint

Job description

Aegon is seeking a Microsoft 365 Business Systems Analyst - Solutions & Enablement to help users understand and adopt Microsoft 365 capabilities through business analysis, training, communications, and community engagement. You will support requirements discovery and solution assessment, guiding stakeholders on when a Microsoft 365 fit is appropriate and when other platforms should be consulted.

The role emphasizes collaboration across teams, development of training resources, and managing user