Microsoft 365 Business Systems Analyst – Solutions & Enablement

Aegon; United States; Hybrid; USD 85,000 - 100,000; Full time

Job summary

Aegon is seeking a Microsoft 365 Business Systems Analyst - Solutions & Enablement to help users understand and adopt Microsoft 365 capabilities through business analysis, training, communications, and community engagement. You will support requirements discovery and solution assessment, guiding stakeholders on when a Microsoft 365 fit is appropriate and when other platforms should be consulted.

The role emphasizes collaboration across teams, development of training resources, and managing user

Qualifications

• Skills in Microsoft 365 adoption and user enablement; training, education, and knowledge management; SharePoint content management and governance; communications and change management; new feature and technology readiness; and business analysis and stakeholder coordination.
• Experience leading requirements-discovery sessions.
• Experience conducting fit-gap and solution-option analysis, including determining when a Microsoft 365 capability is suitable and when engineering, architecture, or another platform should be consulted.
• Ability to explain technical concepts to nontechnical audiences without oversimplifying risks, dependencies, or limitations.
• Well-developed understanding of application security and related compliance processes.
• Well-developed business process analysis and mapping skills.
• Working experience managing and reporting on service level objectives.
• Working ability to estimate and budget for IT services.
• Strong knowledge of standard software development life cycle methodologies.
• Strong ability to build relationships and work effectively with stakeholders at all levels, both within and outside the organization, with an understanding of organizational dynamics.
• Strong stakeholder-facilitation, written communication, presentation, relationship-management
• Ability to work effectively across strategic, tactical, and operational activities.
• Well-developed root cause analysis skills.
• Ability to work effectively across cultural differences in a global organization.
• Strong ability to adapt to change and navigate ambiguity.
• Strong ability to work independently and as part of a team.
• A proactive, accountable, and responsible approach to work.
• Several years of experience using Microsoft Word, Excel, Visio, PowerPoint, and SharePoint.
• Working knowledge of ITIL and project management methodologies.

Responsibilities

• Facilitate requirements-discovery sessions to understand business needs and coordinate with stakeholders.
• Conduct fit-gap and solution-option analysis to determine when Microsoft 365 capabilities are suitable and when to consult engineering, architecture, or teams supporting other platforms.
• Coordinate Microsoft 365 user community meetings and engagement activities.
• Assist with champion program administration and communications.
• Develop and update training materials, job aids, and learning resources.
• Assist with maintaining Microsoft 365 and Copilot SharePoint sites and resource centers, supporting content management and governance.
• Support communications and change management activities that help users prepare for new Microsoft 365 features and technologies.
• Explain technical concepts to nontechnical audiences, clearly communicating risks, dependencies, and limitations.

Skills

Microsoft 365 adoption

Training and enablement

SharePoint governance

Communications and change management

Stakeholder coordination

Requirements discovery

Risk communication

ITIL knowledge

Project management methodologies

Budgeting IT services

Microsoft Word

Excel

Visio

PowerPoint

SharePoint

Tools

Word

Excel

Visio

PowerPoint

SharePoint

Job description

As the Microsoft 365 Business Systems Analyst - Solutions & Enablement, you will help users understand and adopt Microsoft 365 capabilities through business analysis, training, communications, and community engagement. You will support requirements discovery and solution assessment, helping stakeholders understand when Microsoft 365 is a suitable fit and when engineering, architecture, or another platform should be consulted.

Responsibilities

• Facilitate requirements-discovery sessions to understand business needs and coordinate with stakeholders.
• Conduct fit-gap and solution-option analysis to determine when Microsoft 365 capabilities are suitable and when to consult engineering, architecture, or teams supporting other platforms.
• Coordinate Microsoft 365 user community meetings and engagement activities.
• Assist with champion program administration and communications.
• Develop and update training materials, job aids, and learning resources.
• Assist with maintaining Microsoft 365 and Copilot SharePoint sites and resource centers, supporting content management and governance.
• Support communications and change management activities that help users prepare for new Microsoft 365 features and technologies.
• Explain technical concepts to nontechnical audiences, clearly communicating risks, dependencies, and limitations.

Qualifications

• Skills in Microsoft 365 adoption and user enablement; training, education, and knowledge management; SharePoint content management and governance; communications and change management; new feature and technology readiness; and business analysis and stakeholder coordination.
• Experience leading requirements-discovery sessions.
• Experience conducting fit-gap and solution-option analysis, including determining when a Microsoft 365 capability is suitable and when engineering, architecture, or another platform should be consulted.
• Ability to explain technical concepts to nontechnical audiences without oversimplifying risks, dependencies, or limitations.
• Well-developed understanding of application security and related compliance processes.
• Well-developed business process analysis and mapping skills.
• Working experience managing and reporting on service level objectives.
• Working ability to estimate and budget for IT services.
• Strong knowledge of standard software development life cycle methodologies.
• Strong ability to build relationships and work effectively with stakeholders at all levels, both within and outside the organization, with an understanding of organizational dynamics.
• Strong stakeholder-facilitation, written communication, presentation, relationship-management
• Ability to work effectively across strategic, tactical, and operational activities.
• Well-developed root cause analysis skills.
• Ability to work effectively across cultural differences in a global organization.
• Strong ability to adapt to change and navigate ambiguity.
• Strong ability to work independently and as part of a team.
• A proactive, accountable, and responsible approach to work.
• Several years of experience using Microsoft Word, Excel, Visio, PowerPoint, and SharePoint.
• Working knowledge of ITIL and project management methodologies.

Preferred Qualifications

• Experience supporting Microsoft 365 adoption programs.
• Experience with Copilot, Power Platform, or other Microsoft productivity tools.
• Familiarity with change management methodologies.
• Experience facilitating or supporting user communities.
• Experience creating digital learning content.
• Knowledge of information architecture and content governance principles.
• Experience using reporting or analytics tools to measure adoption outcomes.

Working Conditions

• Hybrid office environment (Tuesday, Wednesday, Thursday)
• Locations: Cedar Rapids, Denver, Philadelphia
• On-call responsibilities may be required
• Occasional Travel
• Limited travel may be required

Compensation

The Salary for this position generally ranges between $85,000-100,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.