Microcomputer Repair Technician

Sweet Home Central School District; North Bailey (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Sweet Home Central School District is seeking an IT Support Specialist to install, maintain, test and repair microcomputer equipment across a busy suburban district.

The role offers independence with evaluation and repair tasks, while collaborating with the Technology department on projects and field support for faculty, staff and students. Strong troubleshooting, detail-orientation and customer service are essential.

Qualifications

• Associates Degree in IT or related field or equivalent training/experience.
• Minimum 3 years' IT support in a multi-user environment.
• Strong troubleshooting skills and attention to detail.
• Excellent oral and written communication; customer-service oriented.

Responsibilities

• Assist faculty, staff and students with daily computer needs for over 4,000 clients.
• Collaborate with technicians to support clients remotely and in the field.
• Install, repair and maintain microcomputer equipment and related components; install audiovisual equipment.
• Operate diagnostic and testing equipment; troubleshoot and service wired and wireless networks.
• Support Macintosh and Windows desktops/laptops, Microsoft Office, antivirus, and Google Apps for Education.

Skills

Troubleshooting

Customer service

Teamwork

Oral & written communication

Windows OS

Mac OS

Office 365

Google Apps for Education

Education

Associates Degree in Information Technology or related field

Tools

Diagnostic/testing equipment

Microsoft Windows

Google Apps for Education

Job description

Distinguishing Features of the Class: The work involves responsibility for installing, maintaining, testing and repairing a variety of microcomputers and related electronic equipment in a suburban school district. Work is performed with a considerable degree of technical independence; the incumbent is instructed only as to the nature and location of services needed. Work is subject to review and inspection by a higher level school district employee. Supervision may be a responsibility of the incumbent depending on specific assignments. Does related work as required.

Key Responsibilities:

• Assists faculty, staff and students with everyday computer needs in an environment that has over 4,000 clients. The employee in this position will support and assist colleagues within the Technology department on other projects as necessary and applicable;
• Collaborate with other technicians to support clients remotely and in the field;
• Install, repair and maintain microcomputer equipment and related components; install, repair and maintain audiovisual equipment;
• Operate appropriate diagnostic and testing equipment; troubleshoot, evaluate and service wired and wireless networks; and
• Troubleshoot, evaluate and service microcomputer network within District. Responsibilities include the installation, maintenance and updates of Macintosh desktops/laptops and Windows desktops/laptops, support of a multi-user environment with central file storage, 1:1 and multi-user iPad environments, Microsoft Office suites, antivirus and Google Apps for Education support.

Qualifications: Associates Degree in Information Technology or related field, OR an equivalent combination of training and experience. Minimum 3 years' experience in IT support of a multi-user environment. Strong troubleshooting skills, excellent attention to detail, driven to learn/improve skills, team-oriented, outstanding customer service, effective oral and written communication skills. Expertise with Microsoft Windows desktop and server operating systems.