Microcomputer/Network Specialist

Green Hills AEA - Council Bluffs; Council Bluffs (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

IPERS

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Green Hills Area Education Agency in Council Bluffs is seeking a Microcomputer/Network Specialist to support staff and students with computers, networking, and software installation. The role requires knowledge of Windows, MacOS, ChromeOS, and Google Workspace, with a focus on troubleshooting and customer service.

The position offers competitive starting wages and benefits, including IPERS and 100% employee single coverage for medical, dental, and vision.

Qualifications

• Associate (2-year degree) preferred or high school graduate/GED with 2 years related experience.
• Demonstrated knowledge of microcomputer hardware, software, and networks.
• Experience and working knowledge of Google Workspace.
• Excellent communication skills and ability to relate and explain complex issues.

Responsibilities

• Assist agency and local education agency staff & students with computers, networking, hardware/software installation, maintenance, troubleshooting and repair.
• Provide technology support to managed services customers and support to staff.
• Deliver excellent customer service for all customers.
• Configure, deploy, and maintain Windows, MacOS, ChromeOS systems and peripherals.
• Coordinate repairs and maintain repair records.
• Support network hardware installation, configuration and troubleshooting.
• Knowledge of Microsoft Office Suite and Google Workspace.

Skills

Hardware & software

Networking basics

Google Workspace

Windows

MacOS

ChromeOS

Troubleshooting

Communication

Education

Associate degree (2-year) preferred

High school diploma / GED + 2 years related experience

Tools

Managed IT/Support tools

Job description

Microcomputer/Network Specialist

TeachIowa Green Hills Area Education Agency - Council Bluffs, Iowa Open in Google Maps

Job Details

Job ID: 5907312
Application Deadline: Posted until filled
Posted: Aug 28, 2026 12:00 AM (UTC)

Starting Date: Sep 7, 2026

Job Description

Green Hills Area Education Agency is looking to fill an Microcomputer/Network Specialist position. We offer a competitive starting wage and excellent benefits, including IPERS. Green Hills pays 100% of employee single coverage for medical, dental and vision. We also offer family insurance at a great rate. Vacation, sick, personal, and holidays are also part of the package.

Qualifications: Associate (2-year degree) preferred or high school graduate/GED with 2 years related experience. Demonstrated knowledge of microcomputer hardware, software, and networks. Experience and working knowledge of Google Workspace. Excellent communication skills and ability to relate and explain complex issues.

General Summary: Responsible for assisting agency and local education agency staff & students with computers, networking, hardware/software installation, maintenance, troubleshooting and repair.

Essential Functions & Responsibilities:

• Primary function is to provide technology support to managed services customers and support to staff.
• Provide excellent customer service for all customers.

Responsible for computer hardware:

• Configure, deploy, and maintain Windows, MacOS, ChromeOS, related systems, and peripherals.
• Assist staff and clients with the proper operation of microcomputer systems and related hardware.
• Perform troubleshooting, coordinate repairs, and maintain repair records.
• Coordinate transportation when hardware is moved.
• Keep accurate inventory records throughout the device lifecycle.

Install, configure, troubleshoot, and manage network hardware:

• Demonstrate ability to install, configure, and troubleshoot a variety of network components (i.e., cabling, switches, wireless access points, video conferencing components, etc.)
• Understanding of Network Topologies and Protocols.

Responsible for computer Software:

• Operating Systems - Knowledge of and experience in Windows, macOS, iOS, and ChromeOS operating systems.
• Ability to install, configure, and troubleshoot

Networks

• Understanding of Windows, macOS, iOS, and ChromeOS networking
• Understanding of Network Protocols – TCP, UDP, ICMP…

Internet

• Installation, configuration, troubleshooting, and maintenance of client-side Internet services (email, TCP/IP, VPN, etc.) for Windows, Mac OS X, iOS, and ChromeOS workstations
• Support software - for Windows, macOS, iOS, and ChromeOS workstations.
• Knowledge of Microsoft Office Suite
• Knowledge of Google Workspace
• Ability to learn and support all supported software.

Responsible for knowing and following best practices in cybersecurity, online safety, and threat detection/prevention.

Responsible for promoting a positive image of the agency.

Perform these essential functions for local education agencies when a managed services agreement is in effect.

Provide telephone as well as direct support for local education agencies.

Perform other duties as assigned by the supervisor.

Physical Requirements:

Regular attendance is required.

Ability to travel, repair computer hardware, lift 30 lbs, operate microcomputerhardware and software, and communicate, both orally and in writing.

Requires good eye/hand/finger coordination to keyboard and to operate office machines. Ability to communicate effectively orally and in writing. Good concentration and visual skills required. Normal, routine levels of activity related to bending, carrying, hearing, lifting, reaching, sitting, standing, vision and walking and may also involve above-average levels of activity at times that can’t always be anticipated.

Green Hills AEA is an Affial Action/Equal Opportunity Employer. We encourage all qualified individuals to apply.

Contact Human Resources,

Position Type: Full-time

Job Categories:

Administration > Technology

Support Staff > Computer Support

Contact Information

• Tami Pauley , Director Human Resources
• Green Hills Area Education Agency
• Phone: [phone]
• Email: [e-mail]